Blog List
11/7/2019 Christoph Przywara
UFO striking against Lufthansa, what sounds like SciFi has a serious background and causes a lot of distress for passengers. The natural question to occur is about the rights of passengers in this case : - Entitlement to compensation; - Alternative travel; - Care duties of the airline; - Accommodation. Please make especially sure to read the “Recommendations” section with useful tips for you should you be affected.
8/28/2019 Michael Hulleman
There are a number of things that airlines say to avoid paying flight compensation to passengers inconvenienced by their company. In this article we’ll look at several real-world examples where Click2Refund has been awarded proper compensation for flight delays under European Union regulation 261/2004.
8/15/2019 Christoph Przywara
The logic is simple, you book your ticket with an airline and that airline is liable for flight disruptions. The legal logic is not quite that simple. Regulation (EC) 261/2004 (European Passenger Protection Regulation) uses the concept of the 'operating carrier'. That means the airline that actually undertook to transport the passenger faces the liability and obligations in case of disruptions (delay, cancellation and denied boarding). But those knowing a little about how the airline industry works have also heard of 'wet lease', 'dry' or 'code sharing'.
7/28/2019 Christoph Przywara
What happens when you skip a leg on an itinerary - Are you still eligible for compensation if your ticket becomes void due to no-show? Airlines' tariff systems are highly complex and nearly impossible to understand. Sometimes flights get more expensive the closer you get to the actual flight date. Sometimes the opposite is the case. The same applies to the distance flown. In not few cases, a longer (yet more indirect) flight is cheaper than a direct one. Airlines try to ensure that certain connections - mainly from tributary airports to their main hubs - are also profitable and used. They make them attractive with discounts.
6/11/2019 Christoph Przywara
Flight disruptions of any kind are everything but pleasant. Insult is added to injury when the replacement flight after cancellation is also delayed. What do you do? Simple, you claim your compensation twice.
5/30/2019 Christoph Przywara
The new Canadian Air Passenger Protection Regulations create a system of protection for passengers during disruptions. They help by standardizing compensations and treatments across the flight travel industry. Time will tell whether they actually are “world class” as branded by the government. The influence of airlines during the legislative and executive process is obvious. It inter alia explains exemptions to compensation rules for passengers. That specifically applies to the category of disruption reasons “within the airline's control but required for safety reasons”. Let's face it, the very majority of mechanical issues in air travel are safety-relevant. And it's clear that a lowering of safety standards is in nobody's interest. But keeping a plane safe is at the core of an airline's business. Therefore, it is unclear why it shouldn't have to compensate for disruption if it failed to conduct the business safely and on time.
5/19/2019 Aporve Khanna
Facing financial difficulties for airlines companies is no surprise due to the fierce competition. Since 2017, inter alia, the following airlines have declared bankruptcy Cobalt air, Air Berlin, Primera Air, Germania. We recommend any passenger affected to seek expert advice on topics as compensation or a refund as soon as the news breaks. Legal deadlines for filing claims might apply and the involvement of a bankruptcy complicates the matter.
3/16/2019 Aporve Khanna
The grounding of Boeing 737 Max has eventually resulted in the worldwide cancellation of flights and caused distress among passengers and now it is the time for passengers to know their rights. Here is the list of countries who had taken aggressive decisions by grounding Boeing 737 Max.
2/3/2019 Aporve Khanna
Long hours delay and cancellation of flights is becoming quite prominent in modern days and claiming compensation from airlines authorities are much of a challenge. The European Regulation EU261/2004, airlines are required to pay up to 600 € to passengers for the delay over 3 hours long as compensation for their inconvenience and time, excluding the price of the flight ticket. But the biggest challenge faced by passengers is circumventing the defense used by airlines which they call “Extraordinary circumstances”, the one is frequently used to avoid compensation. The EU Regulation 261/2004 is a common law which deals with the passenger compensation from the airlines in case of denied boarding, flight cancellation and long delay of flights.
1/3/2019 Aporve Khanna
Time limitation period for seeking compensations from the airline authorities have been one of the most debated topics from its very inception. The common question faced by the passengers is the number of years until a passenger can claim compensation in case of any denied boarding of flights, delay or cancellation of flights in the Europe and rest of the parts of the world.