Every month, airlines run hundreds of flights, if not thousands or tens of thousands for the largest. It's unsurprising that some of these flights are cancelled or running late. And Norwegian Air Shuttle is no exception as well: some of its flights arrive at their destinations later than expected or cancelled because of several reasons.
However, if your Norwegian Air Shuttle Flight was delayed for more than 3 hours or canceled without any advance notice — you may qualify for compensation up to €600 per person.
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According to the EU Regulation 261/2004 and Regulation UK-261, you can claim compensation if your Norwegian Air Shuttle flight was delayed by more than three hours on arrival and extraordinary circumstances did not cause the delay.
The amount of compensation that you can get depends on the distance of your flight and the duration of the delay. You can claim:
The Norwegian Air Shuttle flight delay compensation policy is based on the EU Regulation 261/2004 which applies to all flights departing from an EU airport or arriving at an EU airport with an EU airline.
However, if you are flying from or to the UK, you can also claim compensation under UK Regulation 261/2021. UK261 is a new law introduced after Brexit to cover UK flights and airlines. UK261 is similar to the EU regulation but has some differences in terms of currency and exchange rates. EU261 compensates passengers in euros and UK261 in pounds.
For example, if your flight from Oslo to London was delayed by four hours due to a technical problem, you can claim: 250 euros from Norwegian Air Shuttle under the EU Regulation or 220 pounds under the UK Regulation.
According to the Norwegian Air Shuttle flight cancellation compensation policy, you can claim compensation from the airline: If your flight was canceled without prior notice of at least 14 days AND the cancellation was not caused by extraordinary circumstances.
The amount of compensation is the same as for flight delays, depending on the distance of your flight and the duration of the delay. You can also claim a refund of your ticket or a rebooking for an alternative flight, depending on your preference.
Claiming compensation for a Norwegian Air Shuttle cancelled flight is also based on the EU Regulation 261/2004 and the UK Regulation 261/2021, which apply to the cancelled flights as for delayed flights.
For example, if your flight from London to New York was canceled due to bad weather, you can claim a refund of your ticket or a rebooking to another flight, but not compensation, as bad weather is considered an extraordinary circumstance.
However, if your flight was canceled due to a strike by the airline staff, or technical reasons, or operational reasons, you can claim 600 euros from Norwegian Air Shuttle under the EU regulation or 520 pounds under the UK regulation. Pilot/cabin crew strike or technical/operational reasons are not considered as extraordinary circumstances.
You can also claim compensation from the airline if you were denied boarding since there were more passengers than seats available, and you had a confirmed reservation and checked in on time.
The amount of compensation is the same as for Norwegian Air Shuttle flight delays and cancellations, depending on the distance of your flight and the duration of the delay:
As for the cancelled flights, you have similar rights. You can also claim a refund of your ticket or a rebooking for an alternative flight, depending on your preference.
The time limit for claiming flight compensation from Norwegian Air Shuttle depends on the country where you bring your claim. Different countries have different rulings of limitations, which are the legal deadlines for filing a lawsuit.
The table below shows the time limits for claiming flight compensation in various European countries:
| Country | Limit | Country | Limit | Country | Limit |
|---|---|---|---|---|---|
| Austria | 3 years | Germany | 3 years | Netherlands | 2 years |
| Belgium | 1 year | Greece | 5 years | Norway | 3 years |
| Bulgaria | 3 years | Hungary | 5 years | Poland | 1 year |
| Croatia | 2 years | Iceland | 2 years | Portugal | 3 years |
| Cyprus | 6 years | Ireland | 6 years | Romania | 3 years |
| Czech Republic | 3 years | Italy | 2 years | Slovakia | 2 years |
| Denmark | 3 years | Latvia | 2 years | Slovenia | 2 years |
| Estonia | 3 years | Lithuania | 3 years | Spain | 5 years |
| Finland | 3 years | Luxembourg | 10 years | Sweden | 10 years |
| France | 5 years | Malta | 2 years | UK | 6 years |
Therefore, if you want to make a claim against Norwegian Air Shuttle, you should check the time limit for the country where you intend to file your claim. Please note that the lawsuit may be initiated either in the departure country or in the arrival country.
Norwegian Air Shuttle is known for its punctuality and reliability with:
* It is important to note that this does not reflect the airline's current performance, nor does it imply that flights originating at other European airports are handled most timely.
If you're facing flight delays or cancellations with Norwegian Air Shuttle and want to claim compensation, you can follow these steps:
If you'd rather avoid the complexity of claiming compensation, consider seeking help from Click2Refund. We can help you secure the compensation you're entitled for flight disruptions.
We have a legal team that has a strong track record, with success rate of over 98% in compensation claims for Norwegian Air Shuttle. You can rely on our expertise to navigate the process smoothly and ensure you receive the compensation you deserve.
Norwegian Air Shuttle is a low-cost airline that was founded in 1993 in Norway. The company’s headquarters are located in Fornebu, near Oslo, and its main base is at Gatwick Airport in London. Geir Karlsen is the current CEO of the company.
Norwegian employs more than 7,000 staff worldwide and operates a mixed fleet of more than 100 aircraft, including Boeing 737, Boeing 787, and Airbus A320neo models. Norwegian offers service to over 150 destinations in 40 countries.
Norwegian’s fleet consists mainly of Boeing 737 Next Generation and Boeing 737 MAX aircraft for short and medium-haul flights and Boeing 787 Dreamliner aircraft for long-haul flights. The average age of the fleet is 4.6 years.
The youngest aircraft is the Airbus A320neo at 0.9 years old. They rank 29 among 82 airlines operating this type of aircraft. The most common aircraft in the fleet is the Boeing 737 Next Generation, with 58 of them at hand. They rank 36 among 247 airlines operating this type of aircraft.
