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Air India is India’s premier national carrier and a part of Tata Group. Operating a diverse fleet of Airbus and Boeing aircraft, the airline connects 102 domestic and international destinations. Its principal hub is located at the Indira Gandhi International Airport in Delhi, and it has other focus cities spread out across India.

Air India, with an impressive 18.6% market share, is the country's largest international carrier, serving more than 60 destinations across five continents. On July 11, 2014, it was admitted into the Star Alliance, which was regarded as a significant accomplishment.

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Air India Flight Compensation

Your rights as an Air India passenger are protected by European Union Regulation 261/2004. This rule outlines the procedures for flight reimbursement, compensation and customer support in the event of a flight delay, cancellation, or denied boarding (due to overbooking). You might be able to receive up to €600 (£520) in compensation claims for each passenger if you experience difficulties like Air India flight cancellations or delays.

When Is The Right Time To Request Air India Flight Delay Compensation?

When a passenger is eligible to make a compensation request is determined by three factors.

First, there is the case of a canceled flight. This works well in cases where there is an unexpected Air India flight cancellation, of which the passenger wasn’t notified 14 days before the cancellation date.

Overbooking is another. Let's say passengers find themselves in a situation where there are more people than seats available on the Air India flight, preventing them from boarding. If so, they are eligible to file a claim for compensation for a delayed flight on Air India. Please don’t forget to request and collect your denied boarding form from Air India’s customer care staff.

Overbooking is another. Let's say passengers find themselves in a situation where there are more people than seats available on the Air India flight, preventing them from boarding. If so, they are eligible to file a claim for compensation for a delayed flight on Air India. Please don’t forget to request and collect your denied boarding form from Air India’s customer care staff.

Finally, a delayed Air India flight. If your flight is delayed for three hours or longer compared to the original schedule, you are eligible to apply for compensation for the delayed flight. The delay is calculated based on the arrival time at which one of the doors of the plane is opened.

How Do You Claim Your Air India Delayed Flight Compensation?

Before filing your Air India complaint and submitting Air India compensation claim, make sure you have all the required documentation. This includes details about your flight number, destination airport, departure time, and airport of origin to put all details in Air India compensation claim form. Keep a file with all flight-related documentation, such as tickets, boarding passes, and receipts for additional fees.

This is where we say as much as you may want to delve into the Air India complaints unit to request compensation, it is not always a way to go. We must add, that applying for Air India flight delay compensation is a tricky process, hence requires the assistance of a specialist. And this is where Click2Refund should come in: a company that has spent over a decade assisting air passengers, using all legitimate avenues to get all compensation paid.

What Are the Documents Required For Your Air India Delayed Flight Compensation Claim?

Before commencing to fill Air India claim form, ensure you have the following documents in order to successfully submit your Air India compensation claim:

1. Booking Confirmation

This important document confirms that you are the intended passenger on the specified flight and that you have purchased a ticket from Air India. Usually sent by email following a reservation, you can ask the company (Air India) for a copy if necessary.

2. Proof of Identity

Show identity verification in the form of a valid passport, ID card, or residence card. This document is necessary for airport check-in, security procedures, and the beginning of a claim.

3. Boarding Pass or Acknowledgment from Air India

Whenever there is a delay, cancellation, or overbooking, you must show that you were slated for that particular flight. The best proof is a boarding pass, but an email or letter from Air India admitting an error will also do. Keep track of your boarding passes for every flight you take with Air India, even if you have to reschedule after an initial cancellation.

4. Expense Documentation

If you have extra costs because of delays, cancellations, or misplaced luggage, you have to provide tickets and invoices to support your claims. These costs could be for lodging, food, transportation, accommodation or tickets for other flights. Keep original invoices and receipts, and make sure you ask for invoices from businesses where payments have been received.

What Other Expenses Can You Request From Air India Airline?

Proper documentation of expenses is vital when claiming to secure Air India's compensation. In your Air India compensation claim, you can account for incurred expenses or losses resulting from issues with Air India, such as hotel expenses, taxi fares, airport or off-airport meals, car rental costs.

Please Note:

Before initiating an Air India compensation claim for a delayed or canceled flight, it's crucial to be aware that:

  • If you receive notification more than 15 days before the departure date, you won't be eligible to claim compensation based on kilometers.
  • Research shows that only 5 percent of people who independently file an Air India compensation claim get paid for delays, cancellations, overbooking.
  • Individuals who complete the claim process on their own usually get paid 20% less than those who seek help from our platform: another reason to trust Click2Refund.

Which Air India Flights Are Covered by the EC 261

It is important to start that Air India flights departing the European Union airports (including Switzerland, Norway and Iceland), and not the ones arriving at European Union airports are covered by the EC 261 regulations. After Brexit, UK harmonized its internal regulations according to EC 261 and Air India flights departing the UK airports are also covered by exactly similar rights as EC 261. This is called Regulation UK-261 and the only difference is the currency of compensation passengers will receive, which is stated in GBP.

Almost all flight departing EU (including Switzerland, Norway, Iceland) and the UK are destined for airports in India. Therefore, passengers are entitled to compensation of 600 EUR or 520 GBP if their flights are disrupted (cancel, delayed or overbooked). This is calculated based on the flight distance and Air India flights in general cover a distance of more than 3500 kilometers.

Guidelines for Compensation and Protection for Air India Travelers

According to EC 261 regulations, Europe has some of the most comprehensive air passenger rights in the world. By following these rules, airlines—including Air India—will be held accountable for helping customers appropriately and paying them fairly when there are delays, cancellations, or overbookings.

Let’s also add that:

Airlines are required by EU passenger rights legislation to compensate passengers for lengthy flight delays, cancellations, and overbookings. Nonetheless, Air India is released from its duty to provide compensation if the delay is ascribed to events outside of its control, such as bad weather conditions, airport staff strike or air traffic control restrictions.

When Is Air India Passenger Eligible For Compensation In Accordance With EC 261 Regulations?

You may be eligible for reimbursement if Air India cancels your flight less than fourteen days before your planned departure and the cancellation causes your final destination to arrive more than two hours later than expected.

You have to keep that in mind:

If the airline cancels your flight, they are required to provide you the choice of getting a refund for your ticket or rebooking as soon as possible on an alternate flight that will take you to your destination, subject to seat availability. If you prefer not to fly and to get a refund, you waive your right to claim compensation. Passengers can only ask for compensation if they chose to be rebooked and to arrive in their final destinations with a delay of more than 2 hours.

Can I Get Air India Compensation For My Flight If I Decide to Cancel My Reservation Voluntarily?

You will not be eligible for compensation if you voluntarily cancel your Air India flight following Air India passenger rights rules and regulations. But you can still visit Air India’s official website or get in touch with their customer support team for more information on this.

How Long Does It Take to Get a Refund And Compensation From Air India?

Since Air India is a non-EU airline, the window for filing a claim with them varies based on the country of destination. For example, you would have six years to file a claim if your travel took you anywhere in the United Kingdom (save for Scotland, where it’s five years). However, it will take you two years if Italy is part of your travel plan. But it takes sooner, weeks when you process your compensation through Click2Refund.

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About  Air India

Air India was founded in 1930 by Air India Limited in India. Air India’s headquarters are currently located in Delhi and the main base in Indira Gandhi International Airport. Air India is a star alliance member. The company has 3 stars on Skytrax rating. Pradeep Kharola leads the company as the CEO.

Air India employs more than 20,956 employees worldwide and operates a mainline fleet of more than 109 aircraft. It has declared $ 3,100,000,000 in revenue. Air India offers service to 92 destinations in 25 countries. Kuala Lumpur-Singapore,Dubai-Mumbai,Muscat-Mumbai,Delhi-Mumbai,Delhi-Dubai,Sharjah-Mumbai are some of the main flight destinations.

Air India’s fleet consists of Airbus A320 model aircrafts. The average age of the fleet is 7.3 years. The youngest aircrafts are the Boeing 787 at 4.1 years old. They rank 48 among 54 airlines operating this type of aircraft. The most common aircraft in the fleet is the Airbus A320 with 33 of them at hand. They rank 33 among 259 airlines operating this type of aircraft.

Air India have 3 accident reports to date. The most recent one is in 1990 at Delhi, India with Boeing 747 aircraft.

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