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Volotea is a Spanish low-cost airline registered in Castrillón, Asturias, Spain, with bases in Spain, Italy, France, Greece and Germany.
Head Office
Barcelona, Spain
Fleet Size
Head Office
Barcelona, Spain
Fleet Size


Volotea is a well-known low-cost airline. However, like most other ‘affordable’ airlines, it’s also often in the news due to issues such as delayed and cancelled flights. Fortunately, victims can receive compensation of up to €600 under European Union Regulation EC261 if their Volotea flight has been delayed or cancelled, given that they meet all eligibility requirements.

Registered in Castrillón, Asturias, Spain, this Spanish low-cost airline has bases not only in Spain but also in other major European countries such as Germany, Greece, Italy, and France with its head office in Barcelona.

It's not a very old airline as it was founded only 13 years ago in 2011 and commenced operations about a year later in 2012. A recipient of the Skytrax World Airline Award for "Best Low-Cost Airline in Europe", this airline has grown by leaps and bounds in the last few years and now covers about 450 routes, including some exclusive routes.

With such a huge reach, it has also won a high number of passengers, which is also why the number of Volotea complaints has also seen an uptick. The company does offer flight delay compensation but the Volotea flight delay compensation process is very complicated and can take a while, especially if you do not work with the right firm.

Click2Refund can be your partner and help you get Volotea flight compensation. We have been in the business for years and work with all kinds of clients. Get in touch with us today to find out more about what we do and how we can help you with the Volotea reimbursement process.

Check your eligibity for Volotea flight compensation with our Free Calculator tool.

Check Your Flight
Check Your Flight

Is Volotea a Reliable Airline?

Volotea manages 179 flights per day in average, which makes it a very busy airline. When there is such a high number of flights, delays and cancellations are bound to occur.

Based on the latest reports, it appears that 13% of Volotea' flights were delayed in the last 30 days for over 15 minutes each. This also seems to be the average delay time for these flights in the past month stood at 16 minutes.

On the plus side, no flights were cancelled in the last 30 days. However, if you look at the last 12 months of data, you will find some cancelled flights. This is why most Volotea Airlines complaints are delay related and not cancellation related.

So, why not get in touch with us today to start your Volotea flight delay compensation process if you have been a victim of Volotea flight delay or cancellation.

Volotea Flight Delay Compensation Requirements

Just because your flight has been delayed doesn’t mean you are automatically eligible for compensation. There are specific requirements that must be met to qualify:

  • To be eligible for compensation, the delay must be significant, for instance it should last for at least 3 hours. You will typically not get compensated for shorter delays. This rule applies to all flights, international and domestic, though the minimum delay times may vary.
  • The airline must be at fault or responsible for the delay, which means it must be due to issues that were in the airline’s hands such as bad weather conditions. Delays caused by exceptional circumstances, including natural situations, exempt the airline from compensating passengers.
  • Volotea must not have notified passengers of the delay/cancellation at least 14 days or 2 weeks before the flying departure.
  • You must have a valid booking and all required documents, including the boarding pass and tickets.
  • The airline may reject compensation if it can demonstrate that the delay resulted from the passenger's behavior.

Do not worry if this sounds very complicated, we’re here to help. Click2Refund offers a simple and easy to use automatic calculator that can help you determine your eligibility in just a few seconds.

Our Volotea flight delay compensation calculator works on both mobile devices and computers and can make the job easier. This reliable tool can tell you whether or not you are eligible for Volotea flight delay compensation.

You only need the basic information to use our tool, thus removing the need to contact Volotea customer support and ask for explanations.

Volotea Flight Compensation Rules

Volotea flight compensation rules are very clear, leaving no room for confusion.

Since it is a European airline, EU flight laws are applicable, EU Air Passengers Rights Regulation 2004. More commonly known as EC 261/2004 (UK261 in the UK), this law or act is one of the most comprehensive airline regulation systems. It governs all European airlines, including Volotea and is very easy to understand.

Here is what the law states regarding compensation:

“You may receive compensation of up to €600 if your flight has been delayed or cancelled given that it qualifies.”

Reminder: Not all flights are eligible

This means that you will not receive compensation if one or more of these requirements are met:

  • Flight delays can arise from circumstances beyond the airline's control, such as natural disasters, air traffic issues, severe weather, security threats, and medical emergencies. In such cases, the airline is not obligated to provide compensation.
  • If the airline offers you the option to voluntarily rebook and you accept this offer.
  • Accepting any form of compensation may waive your right to seek additional compensation. This does not apply to all situations though.
  • The airline notified you of the delay at least 14 days before the departure date, as this is considered adequate time to make alternative arrangements. Missing the airline's notification does not justify a compensation claim.
  • It's important to note that there is a time limit of five years, and you must file a claim within this period for it to be eligible (time limit may differ according to jurisdiction country).

As mentioned earlier, the delay must be long (at least 3 hours) in order to qualify. Your compensation request will typically not get approved if it was a short delay. In some rare cases, however, you may still receive compensation despite a short delay when the delay caused you immense losses, such as a missed connection.

However, this is not always applicable as the airline is not responsible for connecting flights, unless it operates both flights, for example the entire journey is on a single ticket under the same PNR (booking) number.

In addition to this, the airline might refuse compensation if the delay is caused by the passenger's behavior, such as policy violations or actions within the passenger's control.

Additionally, events classified as "force majeure," like political instability and terrorism may also exempt the airline from providing compensation.

In essence, you won't receive compensation unless you can demonstrate the airline was at fault.

What about Volotea flight cancellation?

The regulations regarding Volotea flight cancellations are clear and provide passengers with entitlement to compensation. Here is a summary of the key points:

  • In the case of cancelled flights, the airline must offer you a choice between a refund and an alternate flight. The decision is yours; the airline cannot impose a specific option. This means you can decline to choose an alternate option and choose to not fly. In such case, you waive your right to claim compensation.

Also, the option to choose an alternate flight applies if the cancellation occurs at least 14 days before the scheduled departure. If the cancellation occurs outside of this timeframe, you may qualify for up to €600 per person in compensation.

We must mention that Volotea may not be required to pay compensation if they can provide an alternative option that ensures you reach your destination on time. This aspect is crucial, as the law prioritizes timely arrival at the destination over the airline.

However, there may still be other avenues to pursue compensation. Contact Click2Refund team and discuss your specific circumstances and explore your options further.

Volotea Flight Delay Compensation Rules

As discussed earlier, delays are common, and passengers have the right to request compensation if they meet these requirements:

  • The delay was major, at least three hours.
  • The delay wasn’t due to the passenger’s fault.
  • The delay was not outside of the airline’s control, such as freak weather conditions.

You will be entitled to compensation if these requirements are met, but the amount you will receive will depend on factors such as the distance between your origin airport and your destination airport.

Here’s a breakdown:

  • You will be able to claim up to €250 in Volotea delay compensation for all flights spanning over 1,500 kilometers.
  • You will be able to claim up to €400 in Volotea delay compensation for EU zone flights spanning over 1,500 kilometers.
  • You will be able to claim up to €400 in Volotea delay compensation for all flights spanning between 1,500 and 3,500 kilometers.
  • You will be able to claim up to €300 in Volotea delay compensation for all flights outside of the EU zone exceeding 3,500 kilometers if the flight was delayed between 3-4 hours.
  • You will be able to claim up to €600 in Volotea delay compensation for flights outside of the EU zone exceeding 3,500 kilometers if the flight was delayed for at least 4 hours.

Remember that getting cash compensation isn’t your only right. Passengers are also entitled to free food, including drinks. Furthermore, they must be provided with up to two free calls and accommodation with hotel transfers if it’s a long delay of overnight.

Receiving Volotea Disrupted Flight Compensation

Worried about receiving Volotea compensation? We understand the process can be overwhelming and leave people stressed.

The best way to solve the problem is to work with a provider like Click2Refund. We understand how complicated receiving compensation from Volotea on your own can be.

The process involves several steps, including taking care of documents. This can leave people worried and stressed. In fact, some passengers do not claim compensation because they’re scared of the process.

However, you don’t have to be because we’re here to help.

You simply have to collect proof, including your tickets, boarding passes, and any communication with the Volotea customer support team and ensure your flight qualifies for compensation. This can be done with the help of our automated system.

Next, get in touch with us and let us do the job for you.

Avoid These Volotea Delayed Flight Compensation Mistakes

It's important to follow all rules when requesting compensation from Volotea, as the airline can reject your claim if any guidelines are not met. To ensure you receive reimbursement, carefully complete the Volotea compensation claim form, clearly outlining the flight issues you experienced.

If you work with a company like Click2Refund, then ensure you have all documents and your provided information is correct.

Don’t count on Volotea's customer service team alone as its purpose is to help the airline, not you. Furthermore, remember these:

  • Do not accept what the airline offers as compensation until you’re sure it’s the rightful or maximum you can get. Airlines often offer travel vouchers or refunds to minimize their payout, but accepting these offers may not be in your best interest.
  • Avoid signing compensation-related agreements without seeking professional advice. Consulting with our team can help you determine if the offer you've received is fair or if there are additional benefits available to you.
  • Missing the deadline for filing a claim is a major mistake. As mentioned earlier, there is a five-year limit for filing a claim (time limit may differ according to jurisdiction country). Claims submitted after this period will not be considered.
  • It is not advisable to attempt to handle everything on your own. While it's understandable to want to take a do-it-yourself approach, it may not be the best solution in this case. Managing all the necessary documents and details can be overwhelming and stressful. Avoid unnecessary hassle by partnering with a reputable firm like Click2Refund to ensure your claim is handled correctly.

Volotea Reimbursement: Frequently Asked Questions

Still have questions about the Volotea compensation process? Check these:

Is a Volotea 3 hours flight delay eligible for compensation?
Yes, you can get a Volotea 3 hour delay compensation as it is considered a ‘major’ delay.

Is there a Volotea delayed flight compensation domestic flights?
Yes, you can receive domestic flights delay compensation if your flight qualifies.

How long does the process take?
Volotea claim processing time is about a month, but it could take longer in some cases. We usually follow up with the airline to ensure your request is processed as quickly as possible.

On Time Performance
About  Volotea

Volotea was founded in 2011 by Carlos Muñoz in Spain. Volotea’s headquarters are currently located in Barcelona, Spain. Volotea is not a star alliance member. Carlos Muñoz and Lázaro Ros leads the company as the CEO.

Volotea employs more than 1,326 employees worldwide and operates a mainline fleet of more than 41 aircraft. It has declared $ 557,000,000 in revenue. Volotea offers service to 100 destinations in 16 countries and they have carried more than 9.4 million passengers in 2022. Barcelona-Bilbao,Barcelona-Bordeaux,Barcelona-Bari,Barcelona-Cagliari,Barcelona-Dubrovnik,Barcelona-Heraklion,Barcelona-Mykonos,Barcelona-Santorini,Barcelona-Lille,Barcelona-Lyon,Barcelona-Marseille,Barcelona-Nantes,Barcelona-Palermo,Barcelona-Strasbourg are some of the main flight destinations.

Volotea’s fleet consists of Airbus A320-200 model aircrafts. The average age of the fleet is 17.4 years. The youngest aircrafts are the Airbus A320-200 at 10.2 years old.. The most common aircraft in the fleet is the Airbus A320-200 with 21 of them at hand.

Most Popular  Flight Routes