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TUI Airline is considered one of the best airlines as evidenced by the fact that they have been named the world's best leisure airline for five consecutive years. Flights operated by TUI are known for their accuracy, however, delays can occur from time to time as is the case for any flight.

You have just planned your big trip or are in the midst of an important business meeting, but you find yourself in a situation where your flight is delayed or in the worst case canceled? Such events can be frustrating for travelers and that’s why Click2Refund offers an option that can at least halfway solve the problem or ease the situation.

What is it about? Does TUI Airlines compensate for delayed flights? Considering the delay time and the length of the journey, it is very likely that you fall into the category of passengers entitled to TUI 3-hour delay compensation or TUI reimbursement. Read more in the following text.

Check Your Flight
Check Your Flight

EU-261 Air Passenger Rights and UK-261

The European Union Regulation EC-261 and Regulation UK-261 cover situations such as flight delays, cancellations, and overbookings. These regulations also encompass the rights passengers have in the aforementioned situations and outlines what they can expect from airlines. It communicates to passengers the specific situations and conditions for obtaining reimbursement.

Passengers have the right to claim compensation for disrupted flights under EU-261 and UK-261. There is the possibility to submit claims for flights in the past 3 years in general. However, the time limit may differ according to jurisdiction country (i.e. 1 year in Belgium, 2 years in Italy, 5 years in Spain and France and 6 years in the UK). Please check our blog for time limits country by country.

These regulations apply to all TUI flights departing from EU/UK airports. As TUI Airlines is a European airline, passengers are provided with additional protection under EC 261 and UK-261. Coverage extends to TUI flights to Europe and the UK even when departing from outside the EU/UK.

  • You have the entitlement to receive TUI compensation for delayed flights, up to £520 (€600), as per EU/UK regulations.
  • These rights apply to both delayed and canceled TUI flights, as well as instances where you were denied boarding due to overbooked flights.

Which TUI Airlines flights are eligible for compensation under EC 261 and UK-261?

Covered by EC 261 and UK-261 Flights departing EU/UK airports Flights arriving at EU/UK airports
Yes Yes Yes

What is the compensation amount for TUI Airlines flights?

Distance Compensation
All flights under 1,500 km Up to £220 (€250) per person
Flights within Europe longer than 1,500 km Up to £350 (€400) per person
Non-EU flights: 1,500 - 3,500 km Up to £350 (€400) per person
Flights: over 3,500 km Up to £520 (€600) per person

TUI Airlines Compensation Claim Form

Wondering how to request compensation for your delayed TUI flight? Consider these two optimal choices:

  • You have the option to handle it independently. Be aware that it can be a time-consuming process. Airlines are eager to reject individual applications easily with different excuses. Feel free to reach out to us, at Click2Refund if you require legal advice.
  • We’ll assist you in obtaining your TUI compensation more effortlessly. Simply register your TUI flight delay on Click2Refund, and we’ll handle the entire process for you. Just visit our website, input your details, share information about your TUI flight delay, upload your boarding pass and a copy of your passport, and sign the claim online. We’ll take care of the rest.

TUI Flight Compensation Claims

Are you wondering if you fall into the category of passengers eligible for compensation for a delayed flight? Here is the answer. If the following occurs:

  • Delay – You can submit a claim if your flight is delayed for more than 3 hours. Use our delay compensation calculator with TUI at
  • Cancellation – Passengers are allowed to file a compensation claim for a canceled flight with TUI, and their request will be fulfilled if the flight is entirely canceled without a provided alternative.
  • Overbooking – Flight delay compensation in the EU and UK from TUI can also be provided when the flight is overbooked, and passengers are denied access.
  • Missed Connection – It is allowed to submit a claim for compensation for a delayed flight if you miss a connection due to a late arrival caused by the airline itself.

TUI Airlines Delayed Flight Compensation

To qualify for TUI compensation, there are three key conditions you need to meet:

  • Your flight had to depart from or arrive in an EU/UK airport.
  • You had to arrive at your final destination with a delay of at least 3 hours (the delay is calculated as the difference between the scheduled and actual arrival time).
  • The reason for your flight delay could not be an extraordinary circumstance beyond the airline's control. This includes factors such as adverse weather conditions, security risks, bird strikes, air traffic control or airport personnel strikes, runway closures, and other air traffic control restrictions. In these conditions, passengers are not eligible for compensation.

How long can a flight be delayed before compensation to TUI Airlines?

Waiting over three hours for your flight can be disappointing, but there may be some good news - you could get compensation. Airlines figure delay time from when the plane's doors open at your scheduled arrival airport. But not every flight delayed three or more hours automatically qualifies. Whether you're eligible depends on why the flight was late. That adds complexity when deciding if the delay entitles you to payment. It's important to know the details of these rules and qualifications to understand if a long delay means the airline owes you compensation.

TUI Airlines 3 hours flight delay

According to the rules in the EU/UK, if TUI or any airline in the EU/UK makes you wait for more than 3 hours, they must help you out. Most times, TUI Airlines provide you with a free meal and drink, with a few exceptions.

On top of that, they should also give you two free chances to make a call, send emails, or faxes.

This applies to all TUI flights departing from Europe and UK and arriving in EU/UK from a third country and is relevant for every person on the plane.

Compensation for TUI Flight Cancellation

Canceled flights by TUI Airlines can put you in an unpleasant situation. Although the airline is not always responsible, occasional issues with TUI Airlines flights do occur. If TUI Airlines is responsible and has not informed you more than 14 days before the flight, you are entitled to compensation for the canceled flight.

Note: If the airline cancels your flight, they must offer you a choice between rebooking on another alternative flight to your desired location or a refund for your ticket. This is independent of your right to compensation. Generally speaking, you have the right to a ticket refund plus compensation for flight cancellation by TUI.

When is TUI accountable for flight cancellations?

This airline may seek to avoid meeting compensation requirements for delayed flights in the name of TUI in specific instances. For example, if it can prove a delay or cancellation happened because of an “uncontrollable or extraordinary circumstance” then they can disown your TUI Airways flight delay claim and deny compensating for the late flight. However, there are still occasional cases where force majeure comes into play and you can file TUI flight delay claims and receive the money owed under EU 261 Regulation.

Let’s suppose that: your next flight is delayed or cancelled. But this will be considered as their fault when the airline demonstrates that criminal attacks damaged its airport or poor weather existed on the ground. However, if the airline was responsible for the delay or could have avoided it, you should be able to make a TUI claim for the flight delay.

Further still, whenever possible, it also tries to ensure that passengers are rebooked on a similar flight quickly after being delayed or canceled by the airline. If they get you to your destination not later than three hours, this service may let TUI Airline to reject your flight delay compensation claim.

What actions should I take if there are cancellations or delays in a TUI flight?

  • Compile Documentation: Assemble documentation such as statements and correspondence from the airline to substantiate your refund request from TUI. Carefully gather communications and announcements relevant to your travel
  • When facing an unexpected overnight stay, it is important to request life’s necessities from your airline provider.
  • You can estimate potential reimbursement for delayed TUI Airline flights using our Compensation Calculator online. Simply visit Click2Refund to access this tool, which provides a swift approximation depending on your circumstances. It analyzes specifics like your travel details and delay length to determine compensation eligibility and the amount owed under European flight delay and cancellation regulations.

TUI’s Policy on Flight Refunds

To be a traveler, you must know the subtle difference between TUI flight delay refund and flight compensation. A refund means that your entire payment for the flight is reimbursed back into your account. However, compensation represents a sum of money in proportion to the time lost and inconvenience caused by a canceled flight.

Besides submitting a TUI delayed flight compensation form, an alternative way exists that will involve filling in this case a TUI refund form for you to secure your TUI flight refund. Generally, under more severe circumstances, this type of ticket refund happens. This may include situations where other flights cannot serve or suit one’s travel requirements as well as times when passengers are no longer able to board due to overbooking of flights.

These refunds can assume various shapes like direct cash payments, credit notes usable during future trips, or just certificate awarding among others. As such, kindly note that Click2Refund warns very much against vouchers being used as forms of refund. These vouchers often have conditions attached to them and also come with short expiry dates thus making them practically useless for travelers.

What’s the process for seeking compensation for a TUI holiday?

Holiday delays can be tough. Yet, EU 261 and UK-261 is your safety net, it offers protection and lets you ask for compensation. But dealing with this isn’t easy. That’s when Click2Refund comes in.

Our goal? To make everything less complicated and receive what’s rightfully yours. We’re committed to helping you get your claim handled smoothly and effectively. We provide the backup you need for your compensation claim to be processed right and fast.

With Click2Refund, handling the tough parts of EU 261 is less scary. We help make sure your claim is done right, boosting your chance of success.

How long does TUI take to pay compensation?

If you do find yourself wondering how long TUI Airlines claim processing time is, it is important to note that this process of resolving them can be highly variable. The length of claim resolution relies on different components and while some requests could be dealt with quickly, others may suffer delays lasting several months.

For more efficient and faster handling of your TUI flight delay claims, make certain to utilize such specialized services as Click2Refund. Flight interruptions are a matter of concern and for one to make a successful claim, he or she must have full knowledge of the procedures involved. This means that Click2Refund can ease out the complexity in claims thus ensuring that yours are well sorted out within no time after making TUI flight delay claims precisely.

By providing effective solutions, the platform enables passengers to confidently take on TUI claims on delayed flights which entails a long way to go before they can get their money.

About  TUI Airways

TUI Airways was founded in 2005 by TUI Travel PLC, TUI AG in Netherlands. TUI Airways’s headquarters are currently located in Schiphol-Rijk and the main base in Amsterdam Airport Schiphol. TUI Airways is not a star alliance member. The company has won the Skytrax awards Best Leisure Airline in Germany. Elie Bruyninckx  leads the company as the CEO.

TUI Airways employs more than 26,708 employees worldwide and operates a mainline fleet of more than 9 aircraft. It has declared € 18,500,000,000 in revenue. TUI Airways offers service to 180 destinations in 35 countries.

TUI Airways’s fleet consists of Boeing 737 Next Gen model aircrafts. The youngest aircrafts are the Boeing 787 at 3.8 years old. They rank 44 among 54 airlines operating this type of aircraft. The most common aircraft in the fleet is the Boeing 737 Next Gen with 8 of them at hand. They rank 137 among 249 airlines operating this type of aircraft.