TAP Portugal is Portugal's flagship airline and a member of Star Alliance. It operates flights across more than 90 countries in Africa, Europe, North America, and South America. If you have faced a flight delay or cancellation with TAP Portugal, you might qualify for compensation under EU Regulation 261/2004.
This regulation safeguards the rights of air passengers and outlines the regulations for compensation and assistance in the event of flight disruptions.
According to the EU Regulation 261/2004, if your TAP Portugal flight is delayed by more than three hours, you are eligible for TAP Portugal flight delay compensation. The compensation amount will depend on the distance of your flight and the reason for the delay. The TAP Portugal flight delay compensation amounts are as follows:
In addition, you can claim for your additional expenses, such as telephone calls, refreshments, transportation to/from the airport, and accommodation for longer delays.
However, not all flight delays are eligible for TAP Portugal flight delay compensation. If the delay occurred because of extraordinary circumstances beyond the airline's control, then TAP Portugal is not liable to pay compensation.
Such circumstances include:
If you are uncertain about the eligibility of your flight for compensation, you can use our free flight compensation checker. Additionally, our team of legal experts is readily available to assist you with any inquiries you may have.
Flight cancellations are another common type of flight disruption that can affect your travel plans. If your TAP Portugal flight is canceled, you have the following rights under EU Regulation 261/2004:
In addition, if your TAP Portugal flight is canceled less than 14 days before the scheduled departure date—you may be entitled to compensation from the airline, according to EU Regulation 261/2004.
To be eligible for TAP air flight cancellation compensation, you must meet the following criteria:
If your TAP Portugal flight is delayed by more than five hours or canceled, you have the right to request a refund of your ticket within seven days. The refund should cover the full cost of your ticket, including taxes and fees. And any unused segments of your journey.
If you have missed your connecting flight because of a delay or cancellation of your previous TAP Portugal flight, you are entitled to request a refund for the unused segments of your journey and your return flight.
You can request a refund from TAP Portugal online, by phone, by email, or at the airport. You can also contact us to help you claim your refund from TAP Portugal. With expertise in navigating refund procedures and a commitment to client satisfaction, we will diligently handle the entire process on your behalf.
TAP Portugal has a reputation for being slow and unresponsive when it comes to handling compensation claims from passengers. The airline often denies or ignores claims or offers vouchers or miles instead of cash compensation. The airline also tends to blame extraordinary circumstances for flight disruptions, even when they are not justified.
On average, TAP Portugal is below the industry norm with:
On-time arrival rate: Around 66% of flights arrive on time or with less than 15 minutes delay.
Average delay during delays: Passengers can expect to arrive 41 minutes late on average when delays occur.
Compensation eligibility: Flight delays of 3 hours or more are eligible for compensation up to 600€ per person under EU law.
On-time performance trend: No clear trend, but generally poor performance compared to other airlines.
Average delay trend: No clear trend, but generally high delay times compared to other airlines.
On-time performance score (out of 10): TAP Portugal's on-time performance ranks much lower than average, with a score of 4.4 out of 10, according to our legal experts.
To get TAP Portugal flight delay compensation, you need to follow these steps:
You can also contact us to claim your refund from TAP Portugal. At Click2Refund, we're more than happy to guide you at no risk regarding your eligibility for compensation. What we require are the specifics of your flight delay incident. You can easily claim your compensation online using Click2Refund in less than 2 minutes. Just enter your flight number and date into our free flight compensation calculation tool—and you'll immediately receive our advice!
TAP Air Portugal was founded in 1945 by Government of Portugal, Barraqueiro Group, Atlantic Gateway SGPS and LDA in Portugal. TAP Air Portugal’s headquarters are currently located in Lisbon and the main base in Lisbon Portela Airport. TAP Air Portugal is a star alliance member. The company has 3 stars on Skytrax rating. Antonoaldo Neves leads the company as the CEO. Its subsidiaries include Romanian Airlines and Tarom Cargo.
TAP Air Portugal employs more than 7,300 employees worldwide and operates a mainline fleet of more than 90 aircraft. It has declared € 580,000,000 in revenue. TAP Air Portugal offers service to 87 destinations in 34 countries. Porto-Paris,Porto-Madrid,Lisbon-Barcelona,Madrid-Porto,Porto-Barcelona,Rome-Barcelona are some of the main flight destinations.
TAP Air Portugal’s fleet consists of Airbus A319 model aircrafts. The average age of the fleet is 15.8 years. The youngest aircrafts are the Airbus A321 at 13.3 years old. They rank 80 among 116 airlines operating this type of aircraft. The most common aircraft in the fleet is the Airbus A319 with 22 of them at hand. They rank 131 among 140 airlines operating this type of aircraft.