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Are you in a situation where your flight is delayed or canceled? Frustrated because this disrupts all your plans? We can help you assert your rights and simplify the compensation process with Singapore Airlines. If you experience a Singapore flight delay, don't forget to explore the options for Singapore Airlines flight delay compensation to receive fair reimbursement for any inconveniences during your journey.

With Click2Refund everything is faster and easier!

Have you ever asked yourself does Singapore Airlines compensates for delayed flights? No worries! If your flight departed from a European airport, you may be entitled to compensation of up to 600 Euros per person. EU and UK Air Passenger Regulations ensure passengers have comfortable flights and addresses these issues.

Next, we will help you understand your rights, the potential refund amount, and the situations in which you may be eligible. Also, discover the amount you're entitled to and initiate your compensation claim for Singapore Airlines flight delays with our user-friendly Compensation Calculator on our site.

It's important to understand the key aspects:

  • If your Singapore Airlines flight is delayed, you have the right to compensation of up to €600, along with cost reimbursement.
  • If your flight is delayed by 2 hours or more, Singapore Airlines is responsible for providing accommodation (in the case of longer delays requiring an overnight stay at the airport) and food.
  • The compensation amount depends on the distance traveled and the length of the delay.
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Singapore Airlines Flights Eligible for EC 261 Compensation

Covered by EC 261 and UK 261 Regulations:

  • Flights departing from the EU and UK airports

Note: Flights arriving in the EU and UK airports do not fall under the mentioned category.

Amount of Compensation for Singapore Airlines Flight Problems

Distance Compensation
All flights under 1,500 km Up to €250 (£220) per person
Internal EU flights over 1,500 km Up to €400 (£350) per person
Non-internal EU flights between 1,500 - 3,500 km Up to €400 (£350) per person
Non-internal EU flights over 3,500 km Up to €600 (£520) per person

Passenger Rights in Case of Flight Delays

Even though Singapore Airlines is not a European airline, it adheres to European laws when departing from a European or UK airports.

Passengers flying from a European airport with Singapore Airlines are protected under EC 261 and UK 261. According to these regulations, passenger rights would include the right to compensation for flight cancellations by Singapore Airlines, as well as compensation for overbooking. We note that these regulations stipulate that the amount you are entitled to is up to 600 euros, along with a refund or Singapore Airlines reimbursement.

It is important to note that these provisions do not apply in the opposite direction. Passengers of Singapore Airlines landing in the EU and UK are not covered by EC 261 and UK 261 if their departure point is outside the EU. If this is your case, you should check other applicable passenger rights in your situation.

Singapore Airlines is responsible for flight delays in certain cases:

Singapore Airlines will be responsible to compensate you or refund your money if any of the following reasons occur:

  • Technical issues
  • Strike of airline staff and pilots
  • Operational issues.

Singapore Airlines 3 hour Delay Compensation

In the event of a Singapore 3-hour flight delay, passengers are entitled to certain rights. For instance, if the delay is experienced on a flight departing from Singapore, travelers may be eligible for compensation or assistance as per aviation regulations:

  • 2 free phone calls, emails, or faxes.
  • Free food and drinks.
  • Free hotel accommodation in case of a longer delay.

What to do in case of a Singapore Airlines flight delay?

A crucial step toward claiming your compensation is to gather evidence supporting your request, which can include photos, your booking number, and other documents.

Request food, meal, or accommodation vouchers from airline representatives in case of a longer delay.

If you're curious, inquire about the reason for the Singapore Airlines flight problem.

The last but equally important step is to check your eligibility for compensation using Click2Refund compensation calculator.

Extended Delays (Including Overnight Delays)

The EU and UK laws have ensured that passengers are provided with accommodation overnight. According to this, the airline must offer you free hotel accommodation. This occurs if the delays with Singapore Airlines are longer, requiring passengers to stay overnight at the airport.

Don't worry, staying at the airport is not considered. The company will provide you with sleeping accommodation and all necessary amenities in this situation, and all passengers eligible for EC 261and UK 261 protection have the right to this.

Refunds for Singapore Airlines Flights

Many people confuse flight compensation and flight refunds, leading to difficulties in processing and distinguishing between the two. Fortunately, EU regulations empower you to claim both: a refund in case of flight cancellation and compensation.

Refund Options for Different Types of Tickets

Singapore Airlines can provide you with a refund in two modalities:

  • Full cash refund
  • Voucher

The first solution, a full cash refund, allows you to receive money in cash or credit, while on the other hand, vouchers are offered only if you expressly and directly agree with them and if you accept the applicable terms.

Accepting vouchers is not recommended, as they are a less favorable option due to their short expiration dates and potential usage restrictions.

Remember: Generally, there is a possibility of getting alternative flights and receiving a full refund.

Singapore Compensation Claim Form

Experience swift solutions with Click2Refund. You will only need a few minutes to upload all your necessary documents to our platform. Our team will then analyze your request, prepare documents, and contact the airline.

In adherence to the EU 261 and UK 261 regulations, airlines are mandated to disburse compensation for flight delays within a reasonable time.

How long do I have to claim my Singapore Airlines compensation and refund?

If you are unsure about the remaining time to submit claims and appeals to Singapore Airlines, we provide answers below. Specifically, the deadline for submitting claims is determined by three different laws: the law of the country of origin, the law of the destination country, and the law of the country where the airline is based.

If your flight originated in the UK, your deadline for filing compensation claims will be 6 years. When flying from another country, the deadlines vary. In the case of a Singapore Airlines flight from Amsterdam to Singapore, you submit your claim under Dutch law. This law stipulates a deadline of 2 years for filing compensation claims. You can find time limits for all countries in our related blog.

How much compensation is eligible for claiming?

Let's break down the compensation scene for your flight blues. If your journey covers up to 1500 kilometers, you're looking at a cool €250 headed your way. Stretch that flight range to 1500 to 3500 kilometers, and your compensation upgrade hits €400. Now, for the adventurers charting courses beyond 3500 kilometers, brace yourself for a substantial €600 – the crown jewel of flight claims.

It's like a reward system for your travel hurdles, ensuring that no matter how far or near, your compensation matches the unique challenges of your disrupted journey.

Singapore Airlines Flight Cancellation Compensation

According to European and UK laws, if your flight is canceled less than 14 days before the original departure date, you have the right to claim compensation for the flight. The airline must take responsibility for the cancellation. Also, the right to compensation for Singapore Airlines flights applies only to flights departing from the UK/EU.

Your Singapore Airlines flight from the UK/EU has been canceled, and you're unsure under what conditions you have the right to a refund?

There are two possible options under which you can get your money back:

  • The airline did not offer you an alternative flight/alternative solution.
  • The airline offered you an alternative flight, but you decided that this solution did not suit you, and you chose not to accept it
Cancellation notification Alternative flight option Compensation
Within a week of the planned date Departs 1+ hour earlier or arrives 2+ hours later. Yes
7-14 days in advance Departs 2+ hours earlier or arrives 4+ hours later Yes
Fewer than 14 days in advance No alternative flight offered Yes plus Refund

How long does it take?

It depends on the case. The usual timeframe is 2 to 3 months. There are instances when other institutions or the court become involved in the process, but this is extremely rare.

How much can you claim?

Singapore Airlines, as we've already informed you, compensates up to 600 Euro per passenger. Additionally, the compensation amount largely depends on the length of the journey. However, given that the amount is paid per passenger, a family of four will receive four times the same amount. The good news is that minors with an allocated seat can also receive full compensation for the delay of a Singapore Airlines flight if the delay exceeds 3 hours.

Exceptional Circumstances: Can Singapore Airlines Refuse Compensation?

Even if your flight gets delayed for more than 3 hours or gets canceled out of the blue, Singapore Airlines can refuse to compensate you if the disruption was caused by a third party or an unavoidable event. We call these situations extraordinary circumstances.

Here are some of the most common extraordinary circumstances:

  1. Bad weather conditions like thick fog, heavy rain, or thunderstorms.
  2. Strikes, usually within the aviation industry (like air traffic control workers going on strike at a specific airport).
  3. But hey, if it's the airline crew going on strike, that doesn't count as an extraordinary circumstance!
  4. Political situations, such as a terrorist attack or general security risk due to political unrest.
  5. Natural disasters, like volcanic eruptions or hurricanes.
  6. When the aircraft collides with birds or other foreign objects.
  7. Dealing with an ill or unruly passenger.
  8. And let's not forget those flight delays caused by the airport staff, like those never-ending queues at security checks.

So, if any of these extraordinary circumstances mess up your travel plans, don't expect compensation from Singapore Airlines. It's just the way it goes sometimes.

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About  Singapore Airlines

Singapore Airlines was founded in 1947 by Temasek Holdings in Singapore. Singapore Airlines’s headquarters are currently located in Singapore and the main base in Singapore Changi Airport. Singapore Airlines is a star alliance member. The company has won the Skytrax awards "World's Best Airline, World's Best First Class, Best Airline in Asia, Best First Class Seat, Best First Class Lounge in Asia, Best Business Class Lounge in Asia and Best First Class in Asia. Goh Choon Phong leads the company as the CEO. Its subsidiaries include Scoot, SilkAir, SIA Engineering Company, Singapore Airlines Cargo and Singapore Airlines Budget Aviation Holdings.

For individuals residing in Singapore, embarking on extensive journeys often involves taking to the skies, and when it comes to air travel, the go-to choice is none other than Singapore Airlines (SIA). Renowned for its extensive reach, SIA connects travelers to approximately 100 cities spanning over 130 destinations across the globe.

While its primary focus lies within the Asia/Pacific region, the airline's wings also stretch across Europe and North America. The pride of SIA is its formidable fleet, comprising over 120 aircraft, each a testament to the airline's commitment to ensuring a seamless and comfortable journey for its passengers.

To enhance its global presence, SIA collaborates effectively through code-sharing agreements with esteemed partners within the Star Alliance marketing consortium. Notable collaborations include those with industry giants such as Lufthansa and Air China, ensuring passengers enjoy an even broader network and connectivity.

A noteworthy expansion in April 2019 saw SIA deepening its code-sharing alliance with Garuda Indonesia, further solidifying its commitment to providing comprehensive travel solutions.

Singapore Airlines has evolved over the decades, becoming synonymous with reliability, innovation, and a dedication to delivering exceptional air travel experiences. As a carrier deeply rooted in Singapore's dynamic landscape, SIA continues to shape the future of aviation while remaining true to its founding principles of excellence and customer satisfaction.

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