Airlines manage numerous flights monthly, with delays being an inevitable part of their operations. Kenya Airways, like many others, experiences occasional delays in reaching their destinations. Though not a European airline, Kenya Airways adheres to European regulations for their flights departing Europe or the UK.
So, if you've experienced delays or cancellations with Kenya Airways flights, you may be entitled to compensation under the EU 261 and UK-261 rule. The compensation ranges from 250€ to 600€ based on the route distance and delay duration. For instance:
Vast majority of Kenya Airways flights departing Europe are long distance flights that are destined to African countries, which makes passengers eligible for compensation to €600 (£520).
Check your eligibility for Kenya Airways flight compensation without any cost by entering your flight information into our online checker below!
Here's what you need to know to make a successful claim.
EU Regulation 261/2004 and UK-261 safeguard air travelers' rights, ensuring compensation or refunds. Passengers are eligible to claim compensation if the airline is found responsible for:
However, you need to know that in case of extraordinary circumstances, compensation is not provided for flight disruptions. Extraordinary circumstances encompass events beyond the airline's control, such as security threats, strikes, tsunamis, or extreme weather conditions.
EU/UK Regulation specifies that when circumstances are exceptional, passengers may not be eligible for compensation.
For a comprehensive understanding of EU air passenger rights, click here.
Passengers qualify for compensation for Kenya Airways' delayed flights if:
Understanding these criteria lets you handle the compensation process effectively, ensuring fair treatment in the face of delayed flights with Kenya Airways. It is essential for travelers to be aware of their rights and the corresponding compensation amounts applicable to their specific situation.
In situations where flight departures encounter delays, passengers are granted specific entitlements outlined by regulations and policies:
Moreover, compensation of up to 600 Euros is provided if the final destination is reached later than three hours due to the delay.
In the event of an unexpected flight cancellation by Kenya Airways, passengers hold specific rights under European Regulation EC261 and Regulation UK-261. If the cancellation occurs without prior notice of at least 14 days, you have two primary options for recourse.
If the replacement flight encounters delays beyond the scheduled arrival time, you are entitled to compensation for the canceled flight. The compensation amount varies between 125€ and 600€ based on:
If your flight was canceled without prior notice, exercise your right to claim compensation through Click2Refund!
Passengers denied boarding on Kenya Airways flights may be eligible for compensation under European Regulation EC261 and UK-261, amounting to up to 600€ (£520) if specific criteria are met.
If denied boarding due to overbooking, you have the right to be re-routed to the earliest available flight. Alternatively, you can request a refund of the ticket cost, which should be credited within the next 7 working days if you choose not to travel.
In case of being stranded at the airport due to a replacement flight, you have the right to free:
If your bag doesn't arrive on your Kenya Airways flight, take these steps at the airport:
Following these steps helps expedite the search and ensures a smoother resolution for your missing luggage with Kenya Airways.
Passengers must fulfill specific criteria to qualify for compensation:
Passengers meeting these conditions could be eligible for compensation up to 600€ (£520), depending on the flight distance and delay duration. In most cases, Kenya Airways flights departing EU or UK are long distance flights which makes the passengers eligible for compensation to 600€ (£520)
Beyond compensation, passengers may also have rights to:
Additional expenses, such as income loss, hotel charges, or extra transportation costs, can be claimed if proof shows the airline's responsibility for the disruption caused more harm than the compensation offered.
Compensation for past flights is viable. You have the option to claim compensation for flights delayed or canceled even years ago. Typically, claims can be filed within 2-3 years after the occurrence date. It is 6 years in the UK. It's advisable to act promptly to maximize your chances of a successful claim.
Enter your flight details in our easy compensation calculator—it'll reveal if you're owed money. And our expert legal team? They're all set to help you claim what's rightfully yours.
The entire procedure typically spans around 2 to 3 months. However, in certain instances, it might extend further especially when you pursue compensation independently.
Collaborating with Click2Refund eliminates this concern as we handle the legal aspects on your behalf, ensuring a zero-risk approach for you.
Passengers often underestimate their entitled compensation. At Click2Refund, our complimentary flight delay compensation calculator helps determine the accurate amount you are entitled to receive from Kenya Airways.
Use our Claim Calculator to find Kenya Airways delayed or cancelled flight compensation in just 2 minutes. No obligations!
When seeking compensation for flight disruptions, follow these steps to ensure a smooth claim process:
When approaching airlines directly, passengers often encounter excuses citing 'extraordinary circumstances,' resulting in denied compensation. We analyze the genuine reasons behind flight disruptions and assist in your claim process.
Don't let legal processes drag you down – submit your details online, and Click2Refund will take care of the rest within minutes. Relax while our experts handle your compensation, even going to court if necessary.
Kenya Airways was founded in 1977 in Kenya. Kenya Airways’s headquarters are currently located in Nairobi and the main base in Jomo Kenyatta International Airport. Kenya Airways is not a star alliance member. The company has 3 stars on Skytrax rating. The CEO of the airline is Titus Naikuni. The airline has several subsidiaries, such as Jambojet, Kenya Airfreight Handling, and African Cargo Handling.
Kenya Airways employs more than 3,800 employees worldwide and operates a mainline fleet of more than 40 aircraft. It has declared $ 1.2 billion in revenue. Kenya Airways offers service in 53 destinations in Africa, Europe, Asia, and the Middle East.
Kenya Airways’s fleet includes Embraer 190/195, Boeing 737, and Boeing 787 models. The average age of the fleet is 6.5 years. The newest aircraft are the Boeing 787, which are 4.5 years old. They rank 45 among 56 airlines that use this type of aircraft. The most common aircraft in the fleet are the Embraer 190/195, which are 15 in number. They rank 18 among 65 airlines that use this type of aircraft.
Kenya Airways have 2 accident reports to date. The most recent one is in 2007 at Near Douala Airport, Cameroon with Boeing 737 Next Gen aircraft.