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The corporate headquarters of Icelandair, Iceland's flag carrier, is located at Reykjavík Airport in Reykjavík, Iceland’s capital city. As a fundamental member of the Icelandair Group, the airline serves locations on both sides of the Atlantic from Keflavík International Airport, where it has its central hub. The airline, which bases its business strategy on one-stop transatlantic flights, takes advantage of Iceland's advantageous geographic location to facilitate traffic to, from, and within other parts of the count.

The history of Icelandair begins in 1937 with the founding of Flugfélag Akureyrar in Akureyri, situated on the country's north coast. After moving to Reykjavík and purchasing a second Waco aircraft, the airline resurfaced in 1940 as Flugfélag Íslands after a minor setback in 1939, translating to Flight Company of Iceland.

If you have a case with Icelandair, let us know to get your rightful compensation. Our success rate is over 98% with the airline.

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Check Your Flight

An Introduction to Icelandair Compensation

Since Icelandair is an airline operating within the European Union, most of its flights are protected by European Regulation EC 261—which is widely regarded as one of the most comprehensive laws in the world about the rights of air passengers. Passengers who experience flight disruptions—such as delays, cancellations, or overbookings—that are not their fault are entitled to compensation under EC Regulation 261.

Although certain extraordinary events, like bad weather or problems with the airport, might release airlines from their duty to pay compensation, delays brought on by technical difficulties, operational reasons, or strikes by airline employees usually qualify for reimbursement under Regulation (EC) No. 261/2004.

At Click2Refund, we aim to simplify the process of claiming compensation from Icelandair! If you have faced a flight delay or cancellation with Icelandair, check your eligibility for Icelandair Airways flight compensation using our online checker—just enter your flight details!

What Does the EC 261 Says About Icelandair Flight Compensation

Passengers who experience delays, cancellations, or overbooking due to circumstances beyond their control are entitled to compensation under EC 261.

Typically, travelers have three years from the date of the delayed Icelandair flight to make a compensation claim. You might be qualified for compensation if there is a three-hour or longer delay in your flight. The precise compensation amount depends on how long your trip takes and, if it applies, how much of a delay there is.

Regulations about European air passenger rights provide precise guidelines if an Icelandair flight is canceled: In such cases, Icelandair is required to offer you an alternate mode of transportation to your destination. Additionally, passengers might be able to get compensation of up to €600 per person if they receive a cancellation notice less than 14 days before departure.

After cancellation, if you would rather not fly, Icelandair has to refund you the full ticket price. In such situations, you waive your right to compensation.

But note, that if Icelandair can schedule a different flight that arrives at roughly the same time as your original flight, they will not be required to pay compensation. This exemption makes sense because it will only interfere with your travel schedule. However, travelers who frequently experience last-minute cancellations still have the option to sue Icelandair for compensation.

How Much Can an Icelandair Passenger Get in Compensation?

The following compensation amounts under EC 261 are dependent on flight distance:

  • Less than 1,500 km flights: Up to €250 per passenger.
  • Over 1,500 km domestic flights within the EU: Up to €400 per person.
  • Between 1,500 and 3,500 km, non-internal flights within the EU: Up to €400 per person.
  • Over 3,500 km non-internal flights within the EU: Up to €600 per person.

Check out how much the airlines owe you with our flight delay compensation calculator.

Please Note:

Some exemptions and unique situations could affect particular claims, thereby affecting the compensation arrangement.

What are the Icelandair Guidelines Regarding EU Air Passenger Rights?

The rights of air travelers in Europe are protected by EU Regulation 261/2004, which guarantees equitable treatment and just compensation in the event of flight disruptions, including delays, cancellations, and overbooking.

As long as the operating airline, is based in the EU, the regulation applies to all flights departing from EU nations and arriving in the EU from outside. The length of the delay caused by the disruption and the distance of the flight determine how much compensation is awarded.

Although Iceland is not a member of the EU and Icelandair is not an EU airline, Iceland’s relation to the EU is mainly based on the EEA Agreement, which came into effect in 1994. The Regulation EC 261/2004 is applicable to Iceland and Icelandair flights in accordance with the EEA Agreement. (The same applies to Norway in accordance with the EEA Agreement and to Switzerland in accordance with the Agreement between the European Community and the Swiss Confederation on Air Transport of 1999).

If your disrupted Icelandair flight is departs from the UK, then Regulation UK-261 comes into play, which put into force after Brexit and provides similar rights to air passengers as EU Regulation.

Are Affected Icelandair Passengers Entitled to Free Accommodation?

You have the right to lodging if an overnight flight delay keeps you from going home. It would help if you asked for hotel vouchers from the airport's on-site agents.

Although there might be times when events may cause passengers to miss hotel vouchers, in such circumstances, it is recommended that you save all itemized receipts for any costs incurred. Icelandair will reimburse a fair amount for a double hotel room.

You also have the right to be transported from the airport to your lodging location. For that, too, you are requested to save all itemized receipts for transportation expenses. According to Icelandair, affected passengers are also required to get a receipt for transportation costs, encompassing charges for things like train tickets, airport shuttle services, and fuel to commence with the refund process.

What Should Passengers Do When Their Flight Is Cancelled?

You were advised to act fast if you were still at home when your flight was canceled. If Icelandair still needs to get back to you, contact them. The regulations surrounding flight cancellations are simple, particularly for European airlines. Icelandair must give you the option of selecting a new flight or getting a refund when they cancel a flight.

You are free to choose the option that most closely matches your tastes. Furthermore, you might be eligible for Icelandair compensation if the airline caused the cancellation. Prioritize going through airport security if your flight is canceled while you are already there. If your flight has been canceled, do not go through security.

In the event of a cancellation, Icelandair will offer you the choice of a different flight; all affected parties must check in for this new flight. Remember that the boarding pass you initially used will no longer be valid. Consequently, you must wait to pass through airport security until you know what to do next. Try contacting the Icelandair customer service center for more advice and details about what caused the cancellation or what the airline plans next.

At the same time, you might as well contact Click2Refund for a seamless compensation process. Let's also add that flight cancellations usually happen on the day of the scheduled departure; in these cases, you can get EU flight compensation if your replacement flight reaches your destination more than two hours later.

You have the right to be re-routed to your final destination or to receive a full refund of your ticket price, even if the airline gave you advance notice of the cancellation and you were not eligible for compensation. Moreover, you still have this right if the cancellation was due to unusual circumstances.

Are Victims of Icelandair Flight Disruption Entitled to Compensation?

Unfortunately, not every change to your travel schedule is eligible for reimbursement. Passengers may only be entitled to a refund under EC261 for flight delays longer than three hours. The difference between the actual and anticipated arrival times at your final destination is used to calculate the length of the delay.

Also, remember that, even in rare cases where flight crew makes efforts to make up for delays, they may exclude passengers from Icelandair compensation; even if the departure was delayed by more than three hours, the wait would still be calculated at your final destination.

Please Note:

You must note your arrival time when the plane door opens. Arrival is defined by EU Regulation 261/2004 as the instant following landing when at least one of the aircraft doors opens.

Furthermore, unusual circumstances are not included as reasons for flight disruption; hence, cannot qualify for Icelandair's delayed flight compensation. Some of these usual reasons include:

  • Unfavorable weather.
  • Strikes by birds.
  • Security risks.
  • Manage traffic restrictions for control towers.
  • Emergencies involving health.
  • Airport and union strikes (but not airline strikes).

Are Victims of Overbooking at Icelandair Eligible For Compensation?

You are entitled to reimbursement from Iceland if you were refused boarding because of an overbooked flight. The main requirement for eligibility is that you were not given a seat voluntarily. When there are more people on a flight than seats available, the airline usually looks for volunteers willing to give up their seats in exchange for rewards.

These kinds of offers must be carefully considered because accepting them could mean you can no longer be eligible for compensation. As with compensation for flight delays and cancellations, the maximum amount you can be awarded for being turned away from a flight depends on how long the flight is. Travels over 3,500 km may be eligible for up to €600 in reimbursement.

Want to know whether your flight problem satisfies the compensation rules? Find out with our Flight delay compensation calculator - your go-to tool for quick and easy refund computation.

Are Passengers Who Missed Connecting Flights Eligible For Compensation?

Yes, they are. A flight booked under a single booking number or within a single booking event is referred to as a connecting flight. Under European Union Regulation EC261 for a missed flight, passengers like this may be eligible for up to €600 in compensation if they can prove thus:

  • Their connecting flight(s) has/have under the same PNR (booking) number with the delayed flight(s), and they missed them because of a problem with your original flight.
  • They missed more than three hours in transit to reach their destination.

What's The Best Way Affected Passengers Can Get Their Compensation?

In all of this, we must add that you should resist the temptation of directly requesting Icelandair reimbursement through their Icelandair customer support – this could be tedious as it can take weeks (sometimes months) depending on the type of compensation you seek.

We advise you to seek the help of a legal expert in helping victims of canceled or delayed flights get their required payment as soon as possible. This is where we introduced Click2Refund, a company that has legally recovered airline compensations following the due process in the quickest time possible.

In addition, we will only charge you a fee if we succeed in getting you compensation from the airline. You can compare our prices with other claim companies and see how competitive we are!

Click2Refund works on a no-win, no-fee basis and ensures that you get a fair amount in the shortest time possible!

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About  Icelandair

Icelandair was founded in 1937 by Icelandair Group in Iceland. Icelandair’s headquarters are currently located in Icelandic and the main base in Keflavik International Airport. Icelandair is not a star alliance member. The company has 3 stars on Skytrax rating. Birkir Hólm Guðnason leads the company as the CEO. Its subsidiaries include Loftleidir and Icelandair Cargo.

It has declared $ 1,419,528,000 in revenue. Icelandair offers service to 49 destinations in 16 countries and they have carried more than 8.8 million  passengers in 2017.

Icelandair’s fleet consists of Boeing 757 model aircrafts. The average age of the fleet is 20.7 years. The youngest aircrafts are the Boeing 737 Next Gen at 0.4 years old. They rank 2 among 249 airlines operating this type of aircraft. The most common aircraft in the fleet is the Boeing 757 with 29 of them at hand. They rank 29 among 63 airlines operating this type of aircraft.