Check Compensation
Head Office
Fleet Size
Head Office
Fleet Size


Eurowing͏s provides reliable and affordable travel options to passengers within Europe and to some international destinations. However, sometimes you may encounter some inconveniences with the Eurowings airline flights, such as delays, cancellations, or overbooking.

In such situations, you have the right to claim compensation from Eurowings under European Union Regulation 261/2004. So, it is essential to be aware of the process for filing͏ a claim and securing compensation for any inconvenience experienced with them. For

  • Less than 1,500 km — you will get €250
  • Between 1,500 km to 3,500 km — you will get €400
  • More than 3,500 km — you will get €600

Check your eligibility for compensation by entering your flight information into our online tool without any charge.

Check Your Flight
Check Your Flight

When Can You Claim Eurowings Compensation?

According to the EU regulation, you can claim compensation with airline if:

  • Your flight was delayed by more than three hours at the final destination
  • Your flight was canceled,͏ and you were not informed at least 14 days before the scheduled departure
  • You are denied boarding due to overbooking or other reasons not related to your personal circumstances

Two factors determine the compensation you receive: the flight distance and the duration of the delay or cancellation. The table below shows the compensation amounts in euros:͏

Distance Delay of 3-4 hours Delay of more than 4 hours or cancellation Denied boarding
Up to 1,500km 250 250 250
Between 1,500 and 3,500 km 400 400 400
More than 3,500 km 300 600 600

When your Eurowings flight is delayed or cancelled with little notice or overbooked as per policy, you're entitled to compensation. However, you may not get compensation in the following situations:

  • If the airline has evidence to prove that the delay or cancellation was caused by extraordinary circumstances out of their control, such as severe weather, natural disasters, airport closures or air traffic control strikes, particularly common in southern Europe.
  • You are informed of the cancellation sometime in the interval between 14 and 7 days before the scheduled flight, and you are offered an alternative early departure flight that isn't more than 2 hours before your original and a late enough return not to arrive any less than 4 hours after it.
  • You are informed of the cancellation less than a week before the flight and are handed an alternative flight that doesn't leave until 1 hour before but lands no later than 2 hours after your original.
  • You are not entitled to compensation if you choose to give up your seats in exchange for benefits agreed upon with the airline.

What Are My Rights During a Flight Delay with Eurowings?

When facing a flight delay with Eurowings, it's natural to feel frustrated while waiting at the airport, uncertain about your next boarding time. Although this is an extremely common problem for many travelers every year, with a bit of knowledge, you don't have to endure Eurowings delay without receiving anything in return.

If a Eurowings flight is delayed by over 3 hours, no extraordinary circumstances apply; you are entitled to claim up to € 600 in flight delay compensation. You also have the right to care and assistance from the airline after a two-hour or more delay in your Eurowings flight, whatever its cause may be. This includes:

  • Free meals and refreshments, depending on the waiting time and the time of day
  • Free access to phone calls, emails, or faxes
  • Free hotel accommodation and transportation if the delay requires an overnight stay or a change of airport

You shouldn't accept any vouchers or offers from Eurowings that waive your right to compensation. Furthermore, be sure to hold on to both your boarding pass and other documents connected with the trip. They may be necessary later to substantiate a claim.

What Are My Rights If My Eurowings Flight Is Canceled?

No one likes his flights getting cancelled, but it happens. If you have booked a Eurowings flight that gets called off, then there may be disruptions and inconvenience to your travel plans. On the other hand, you can also benefit from the EU's regulations on this subject and from Eurowings’ cancellation policy.

If Eurowings' management cancels recommended flights, then customers are entitled by law to the following:

  • A full refund of your ticket price within seven days or at your earliest convenience.
  • Arrangements for a return flight to your original departure point.
  • Re-route to your intended destination once available seats arise or at a suitable date based on availability.

There may also be circumstances under which you are entitled to up to €600 per passenger if the cancellation is caused by reasons other than extraordinary ones. These stipulations provide travellers with refuge and help when Eurowings cancels a flight.

What Are My Rights If I Am Denied Boarding on a Eurowings Flight?

Under some circumstances, you may be denied boarding on a Eurowings flight. When this happens, like many other airlines, Eurowings overbook tickets, and there are not enough seats for all passengers. Therefore, if every single passenger shows up, some will unfortunately not be able to board. Those refused boarding have certain rights if they find themselves in this unfortunate situation:

  • Select between a refund, re-routing or alternative flight.
  • Receive care (free food, drinks, and accommodation if needed).
  • Claim compensation of up to €600 based on the flight distance.

Which Other Expenses Can You Claim to Eurowings?

When filing Eurowings compensation claim, there are many expenses you can claim that result from their poor service:

  • Hotels: Expenses for accommodations are either lost at your destination or paid during the waiting period.
  • Taxis: Costs for transportation to and from the airport.
  • Meals: Expenses for food and drink, whether in the airports or outside them, due to delays or cancellations.
  • Missed Tours: Any pre-arranged tours you could not take because a flight was disrupted may be refunded now.
  • Days of Holiday: Compensation for the days of your vacation affected by flight issues.
  • Business Meetings: Costs related to missed or rescheduled business meetings.
  • Car Rental:Car Rental: Expenses incurred for car rentals affected by flight delays or cancellations.

Documents Required to Submit a Eurowings Compensation Claim

To ensure a smooth Eurowings compensation claim process, gather these essential documents:

  • Booking Confirmation: This validates your purchase and flight details. If misplaced, request a copy from Eurowings.
  • Proof of Identity: Provide an ID card, passport, or residence card for identity verification during claim initiation and airport procedures.
  • Boarding Pass or Correspondence: Retain your boarding pass as evidence of scheduled travel. When there is a delay, cancellation or overbooking, any letter or email from Eurowings admitting responsibility will generally act as evidence.
  • Expense Proof: You need originals of both receipts and invoices documenting any extra costs incurred as a consequence of flight irregularities–such as hotel stays, meals eaten off-premises, and substitute tickets. These will be needed in order to claim Eurowings compensation.

By having these documents in order, you can support your claim effectively and ensure a seamless process towards receiving rightful compensation from Eurowings for any inconveniences faced during your travel.

How to Check If I'm Eligible for Eurowings Compensation

The process of checking your eligibility for compensation from Eurowings is straightforward. To determine how much compensation you are entitled to due to a flight delay, use the Click2Refund free online compensation calculator tool. Our professional legal experts will evaluate your eligibility and respond you in minutes.

Our tool simplifies the procedure: just provide the necessary information, such as your flight number, and you can instantly assess the potential compensation you may claim. With compensation calculator tool, you can quickly evaluate your entitlement without any hassle.

How to Claim Eurowings Compensations?

If you experienced any flight delays or cancellations with Eurowings, simply follow these steps to claim your compensation:

  • Collect Supporting Documentation: Don't forget to keep necessary information, which includes your fight number, getaway date, airports used. Also, keep the supporting documents like boarding passes, tickets, and receipts for additional expenses.
  • Get Compensation: The compensation amount relies on flight distance and delay time; it's anywhere between €250 to €600.

Click2Refund can handle your flight compensation claim!

How Click2Refund Can Help?

When you deal with airlines directly, airlines will try to avoid paying you any compensation using excuses such as 'extraordinary circumstances,' which result in denied compensation. We examine the real reasons behind flight disruptions and assist you in your claim process.

Check your flight using our compensation checker tool by providing flight details and relevant information. And choose to claim through us! Our experts handle your claim with care, using data access to flight details, delays, reasons, and departure/arrival times, significantly increasing your chances of getting compensation.

It is important to note that individual claimants face difficulties, as statistics show that only 5% of them receive the compensation they deserve for issues like delays, cancellations, overbooking, or lost luggage when they file on their own. Moreover, those who do succeed on their own often receive 30% less compensation than those who use a specialized platform like Click2Refund.

How Long Does Eurowings Take to Pay Compensation with Click2Refund?

Click2Refund offers a fast and hassle-free way to get your compensation from Eurowings. Here is how we work:

  • Eligibility Check: Within 12 hours, we verify your complaint using our flight monitoring systems.
  • Legal Proceedings: Within the next 24 hours, we send your case to our legal department for preparing the necessary documents against the airline.
  • Settlement Period: Our goal is to come to an agreement outside of court with airline within a span of 60 to 120 days. Throughout this process, we'll provide you with consistent updates on the progress.
  • You can trust Click2Refund to handle your compensation efficiently and transparently! Click2Refund offers no win no fee service, which means that you’ll only pay us a fee if we win your claim.

On Time Performance
Quality of Service
Claiming Processing
About  Eurowings

Eurowings was founded in 1993 in Germany by Lufthansa. At present, the headquarters for Eurowings is located in Düsseldorf as well as the central base at Cologne Bonn Airport. Since 2016 Eurowings became part of Star Alliance. They have won numerous Skytrax awards including Best Low-Cost Airline of Germany. Jens Bischof leads the company as the CEO. Eurowings’ subsidiary companies are Germanwings and Eurowings Europe.

Eurowings has declared $ 1.8 billion in 2019. Eurowings provides services to 210 destinations across more than 60 countries. The airline's fleet comprises Airbus A320 and A319, alongside Boeing 737 and Bombardier Dash 8 Q400 aircraft. On average, the fleet age stands at 9.9 years. The Airbus A320 is the most frequently used aircraft, with 64 of them operational. Among 259 airlines operating this aircraft type, Eurowings holds the 67th position in ranking.