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"From Abu Dhabi to the world."
Head Office
Abu Dhabi
Fleet Size
Head Office
Abu Dhabi
Fleet Size


Etihad Airways serves as the official airline for the United Arab Emirates and holds the position of the second-largest carrier in the country. Known for its punctuality, Etihad Airways ensures timely flights. However, there may be instances when your Etihad Airways flight faces delays or cancellations. In such cases, you could be entitled to receive compensation of up to €600.

If you need details on the steps to take and the procedure for claiming compensation from Etihad, keep reading. At Click2Refund, we're dedicated to helping travelers understand their rights and providing all the information and support to make claiming compensation easy and straightforward! To check whether you qualify for Etihad Airways flight delay or cancellation compensation, enter your flight details in the online compensation checker!

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Check Your Flight

How much can you get from Etihad Airways?

The compensation you could receive from Etihad Airways depends on certain factors. As a non-EU airline, Etihad falls under British and European regulations for flight compensation, but this protection applies primarily when your delayed or canceled flight originated from an UK or EU airport.

However, if you're traveling to the UK/EU with an airline not based in the UK/EU, the rights of passengers might not be covered by the relevant UK/EU laws. Regarding the amount you could receive from Etihad Airways, it depends on both the distance of your flight and the duration of the delay. European Union regulation EC 261 and UK Regulation 261 which are designed to safeguard passengers in these situations, specify the following potential compensation amounts:

  • For flights under 1,500 km, the compensation could be 250 Euros (220 GBP).
  • For flights spanning 1,500 km to 3,500 km, you might receive 400 Euros (350 GBP).
  • Flights exceeding 3,500 km could lead to a compensation of 600 Euros (520 GBP).

However, almost all Etihad flights departing from the EU or UK airports are destined to UAE or other Asian countries. So, they are long distance flights which makes the passengers eligible for compensation of 600 EUR or 520 GBP in case of a flight disruptions.

When can you claim Etihad compensation?

You're eligible to request compensation from Etihad Airways under these circumstances:

  • If your flight experienced a delay of more than three hours.
  • If your flight was canceled without adequate prior notice (less than 14 days before departure).
  • If you were denied boarding due to overselling more tickets than available seats.

In any of these scenarios, you're entitled to claim compensation from Etihad Airways.

How to claim compensation from Etihad Airways?

Since it is a tedious process, the best way is to benefit from the services of professional legal companies, such as Click2Refund.

  • For a smoother process, consider seeking legal advice from us. By registering your Etihad Airways compensation claim form online with Click2Refund, we will act as your legal representative, streamlining the process on your behalf. Our goal is to facilitate a quicker and easier resolution for your Etihad flight delay, cancellation, or denied boarding compensation.

What documents do you need to claim compensation from Etihad Airways?

Here are the key documents you'll need before starting your claim:

  • Booking confirmation: This shows you purchased a ticket with Etihad Airways for a specific flight. Check your email for this document; if you can't find it, request Etihad to send you a copy.
  • Proof of identity: Any document like your ID, passport, or residence card showing who you are. You'll need this for the claim and airport procedures.
  • The boarding pass or confirmation from Etihad: This proves your attempt to travel on the affected flight. Keep your boarding pass or any letter/email from Etihad admitting fault.
  • Receipts for additional expenses: Keep all receipts for extra costs due to the flight issue—like hotels, meals, or new tickets.

These documents build a strong case for your claim with Etihad Airways. Keep them safe for a hassle-free Etihad reimbursement process!

What other expenses can you claim from Etihad Airways?

Besides Etihad delayed flight compensation, you can also claim for other expenses that you had or missed because of Etihad flight delay or cancellation. These expenses can be:

  • Hotels that you lost at your destination or that you had to pay for during the postponement.
  • Taxis that you had to take to get to another airport or hotel.
  • Meals that you had to buy at the airport or outside the airport.
  • Car rental that you had to pay or cancel because of the flight problem.

You can add these spendings’ invoices to your claim with Etihad Airways and request repayment for the inconvenience and harm you faced.

What do you need to know before you claim compensation from Etihad Airways for a delayed or cancelled flight?

There are key factors to be aware of before claiming compensation for an Etihad delayed or canceled flight. These are:

  • You're eligible for compensation from Etihad Airways if your flight was delayed by over three hours upon reaching your destination. However, if the airline informed you about the cancellation 14 days before departure, you can't claim compensation.
  • Proceeding the claim on your own reduces your chances significantly. Our data shows only 5% receive rightful compensation for delays, cancellations or overbookings without assistance. And those who do get it get 30% less than those who use a legal platform.

That's why we recommend you appoint Click2Refund to claim compensation from Etihad Airways for you. To make sure you receive what is rightfully yours, we'll handle everything on your behalf!

How to check your Etihad Airways flight status?

To stay updated on your Etihad Airways flight status, consider these steps:

  • Visit the Etihad Airways website and find the "Flight Status" section. Input your flight number to view essential details like departure/arrival times and any delays or cancellations.
  • Simplify tracking by using the Etihad Airways mobile app. Check your flight status on your phone and receive notifications for any changes.
  • For personalized assistance, contact Etihad Airways' customer service via phone or email. Ask directly about your flight status for the latest updates and information.

By following these simple methods, you can easily monitor your flight and stay informed about any adjustments, ensuring a smooth travel experience with Etihad Airways.

How to get money from Etihad Airways for lost or delayed baggage?

If you encounter issues with your baggage, like it being lost or delayed, you may be eligible for compensation from Etihad Airways. Etihad Airways is responsible to search for your baggage promptly and ensure its swift delivery to you.

If your baggage goes missing and doesn’t show up within 21 days of when it was due, you can consider it lost and ask for compensation from Etihad Airways. But there's a specific process to follow. Here's what you need to do:

  • Within 7 days of your arrival, file a Baggage Irregularity Report with Etihad Airways. This report is crucial to prove the issue with your baggage. Missing this deadline might impact your chance to claim money.
  • Once the report is filed, wait for Etihad Airways to locate your baggage. If it still hasn’t been found after 21 days, you can initiate the process to claim for the lost baggage.
  • Once the report is filed, wait for Etihad Airways to locate your baggage. If it still hasn’t been found after 21 days, you can initiate the process to claim for the lost baggage.
  • To request reimbursement for lost baggage, directly get in touch with Etihad Airways and ask for compensation. If they don't reply to you within two months, you can file a complaint.

Remember, the Baggage Irregularity Report is essential to start any claim process for lost baggage. And you should also keep all the documents that show the extra expenses you had because of the baggage problem.

How to claim money if your return flight or stopover flight is cancelled?

If your return or stopover flight with Etihad Airways gets canceled, it might extend your stay and raise additional costs like food and other essentials. You have the option to claim these added expenses from the airline. However, there are particular steps and instructions you'll need to follow for this procedure. Here they are:

  • Keep your receipts: Collect receipts for any additional expenses caused by the flight cancellation, like accommodation, meals, or essential items.
  • Submit your claim to us: Send your claim to Click 2 Refund, along with the supporting documents, through our website. We will get back to you shortly.

General Advice

Always keep a copy of your travel documents and any communication with the airline. If you’re unsure about your rights or how to proceed, consult the airline’s conditions of carriage or seek advice from a passenger rights organization.

By following these steps, you can ensure that you’re adequately compensated and assisted during travel disruptions.


How long does it take to get compensation?

It doesn’t happen very fast. On average, this process takes around 2-3 months.

The airline might also refuse the claim. If we don’t agree with their reasoning, we will take the case to the competent National Enforcement Body, which prolongs the process. Sometimes, even that is not enough, and the case has to be taken to the court. Whatever the outcome, you will be kept updated.

How far back can you claim flight cancellation compensation?

In different countries, the rules are different. However, in most countries of the EU, it’s 2-3 years and it is 6 years in the UK. It depends on the laws of the country where your flight is from.

Do only citizens of the European Union can get compensation?

No, it applies to everyone. Everyone flying with Etihad is equally protected. No matter where you are from, you have the right to get EU flight cancellation compensation from Etihad Airways.

How Click2Refund help?

At Click2Refund, we're dedicated to assisting you through the compensation process. Once you've submitted your claim along with the necessary documents to Etihad Airways, here's an overview of the timeline for compensation:

  • Eligibility Check: We promptly review your claim within an hour to ensure its validity, initiating the process efficiently.
  • Legal: If your case is eligible, we promptly prepare the necessary legal documents to formally approach Etihad Airways and request compensation on your behalf, ensuring a comprehensive and legitimate representation of your case.
  • Settlement: Our objective is to negotiate with Etihad Airways over the following 45 days to secure your rightful compensation. Throughout this period, we maintain transparent communication, keeping you updated on the progress and any pertinent developments in the negotiation process. Count on Click2Refund to navigate the complexities and keep you informed at every step.
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About  Etihad Airways

Etihad Airways was established in 2003 in the United Arab Emirates. Etihad Airways’ headquarters are currently located in Abu Dhabi and the main hub in Abu Dhabi International Airport. Etihad Airways is not a member of any airline alliance, however, it has its own alliance called Etihad Airways Partners.

The company has 4 stars on Skytrax rating. Antonoaldo Neves leads the company as the CEO. Its subsidiaries include Etihad Holidays, Etihad Cargo and Etihad Engineering. It has reported $ 5.6 billion in revenue. Etihad Airways offers service to 81 destinations in 52 countries.

Etihad Airways’ fleet consists of Airbus and Boeing model aircrafts. The average age of the fleet is 6.2 years. The newest aircraft is the Boeing 787-9 at 3.1 years old. They rank 18 among 68 airlines operating this type of aircraft. The most common aircraft in the fleet is the Airbus A320 with 22 of them at hand. They rank 28 among 259 airlines operating this type of aircraft.

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