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EMIRATES (EK)
"Hello tomorrow."
Founded
1985
Head Office
Dubai
Destinations
141
Fleet Size
252
Founded
1985
Head Office
Dubai
Destinations
141
Fleet Size
252

EMIRATES FLIGHT DELAY COMPENSATION: KNOW YOUR RIGHTS & CLAIM PROCESS

Experiencing a flight delay with Emirates Airlines can be frustrating, but understanding your rights and knowing the steps to take can help ease the inconvenience. If you find yourself dealing with a delayed flight with Emirates, it's crucial to handle the situation effectively. Upon learning of the delay, verify your flight status online or contact Emirates or the airport.

Next, consider your options based on check-in updates. For Emirates connecting flights, the airline will arrange new bookings for delays affecting connections. However, if your flight is delayed for over 3 hours or suddenly canceled, you may be eligible for compensation of up to €600 per person.

To check how much you can claim, enter your flight details into the Click2Refund online compensation checker tool!

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Emirates Flight Delay Compensation

What is the Emirates flight delay compensation policy?

If your Emirates flight is delayed, and the cause is not an extraordinary circumstance such as bad weather, airport strikes, or security issues, you may be eligible for compensation under EU regulations. The amount of Emirates flight delay compensation depends on the length and destination of your flight, as well as the duration of the delay.

It's important to note that Emirates flights departing from EU countries (including Switzerland, Norway, and Iceland) are covered for compensation. If your initial departure is from a non-EU airport, you are not covered. Additionally, Emirates flights departing from the UK are subject to Regulation UK-261, which has been in effect since Brexit. Passengers enjoy similar rights under Regulation UK-261 as under the EU Regulation.

According to EU Regulation 261, the Emirates flight delay compensation amounts are as follows:

FLIGHT DISTANCE DELAY AMOUNT
Up to 1,500km 3 hours or more €250
1,500km-3,500km 3 hours or more €400
Over 3,500km 3-4 hours €300
Over 3,500km More than 4 hours €600

The Emirates flight delay compensation amount is paid in euros, but you can request it in any currency. The exchange rate will be based on the date of the delayed flight.

Emirates Flight Cancellation Compensation

What happens if my Emirates flight is canceled?

Emirates flight cancellation policy depends on the reason for the cancellation and the origin and destination of your flight. If your flight is canceled by Emirates due to reasons within their control, such as operational or technical issues, you may be entitled to certain rights and benefits, depending on the applicable laws and regulations.

Cancellation Rights and Benefits for Flights Departing from the EU

If your flight is scheduled to depart from an airport in the EU, you are protected by the EU Flight Compensation Regulation EU 261/2004. This regulation applies to all flights operated by Emirates, regardless of your destination or ticket type.

According to this regulation, if your flight is canceled by Emirates, you have the following options:

  • You can request a full refund of the fare paid for your ticket for the whole journey if the cancellation makes your trip pointless and you choose not to fly.
  • If your flight has 2 or more legs, you can request a refund of the ticket for the part of the journey not used. You have also right to chose to go back to the airport of first departure.

Note that for the scenarios above (if you chose not to fly and request a ticket refund), you waive your right to claim compensation.

  • Or you can request a rebooking to your final destination on the earliest possible flight with suitable space available or on a later date at your convenience, subject to availability. Emirates should also provide you with necessary assistance, such as meals, refreshments, communication, and accommodation, while you wait for your new flight.

For the third scenario of rebooked flight, you can request Emirates flight cancellation compensation of up to €600, depending on the distance of your flight and the delay of your new flight, if the cancellation was not due to extraordinary circumstances, such as bad weather, airport strikes, or security issues.

However, the Emirates flight cancellation compensation may be reduced by 50% if Emirates offers you an alternative flight that arrives at your final destination within a certain time limit. The time limit varies depending on the distance of your flight and the delay of your original flight.

The table below shows the time limits for reduced compensation:

FLIGHT DISTANCE DEPARTURE and ARRIVAL TIMES COMPENSATION AMOUNT
Less than 1,500km Arrival - up to 2 hours later than booked flight €125
Arrival - at least 2 hours later than booked flight €250
1,500km to 3,500km Arrival - up to 3 hours later than booked flights €200
Arrival - at least 3 hours later than booked flight €400
More than 3,500km Arrival - up to 4 hours later than booked flight €300
Arrival - at least 4 hours later than booked flight €600

For example, if your flight from Frankfurt to Dubai (4833 km) is delayed by 5 hours and Emirates offers you another flight that arrives in Dubai 3 hours later than your original flight, you will only receive €300 instead of €600.

Cancellation Rights and Benefits for Flights Departing from Other Countries

If your flight is scheduled to depart from an airport outside the EU, you are subject to the laws and regulations of the country of departure and the conditions of carriage of Emirates. These may vary depending on your destination and ticket type.

In general, if your flight is canceled by Emirates, you have the following options:

  • You can request a full or partial refund of the fare paid for your ticket, depending on the terms and conditions of your ticket.
  • You can request a rebooking to your final destination on the next available flight with suitable space available or on a later date at your convenience, subject to availability and fare difference. Emirates may provide you with necessary assistance, such as meals, refreshments, communication, and accommodation, depending on the reason for the cancellation and the duration of the delay.
  • You can still request Emirates flight cancellation compensation, voucher, or miles, depending on the reason for the cancellation and the terms and conditions of your ticket. The compensation, voucher, or miles should be issued within 30 days.

Emirates Overbooking Compensation

What happens if my Emirates flight is overbooked?

If your Emirates flight departing from an EU airport (including Switzerland, Norway, Iceland, and UK) is overbooked and you are denied boarding against your will, you may be entitled to Emirates flight overbooking compensation under the EU regulations, depending on the duration of your flight. You may also be eligible for a refund or a rebooking to your final destination.

According to EU 261, the Emirates flight overbooking compensation amounts for denied boarding are the same as for flight delays and cancellations, as shown in the table below. The compensation applies regardless of the reason for the overbooking or the notice given by the airline.

For flights less than 1,500km:

-If the delay is less than two hours, you can claim €125

-If the delay is more than two hours, you can claim €250

For flights of 1,500km – 3,500km:

-If the delay is less than three hours, you can claim €200

-If the delay is more than three hours, you can claim €400

For flights of more than 3,500km:

-If the delay is less than four hours, you can claim €300

-If the delay is more than four hours, you can claim €600

The compensation is paid in euros. The exchange rate will be based on the date of the denied boarding.

If you are denied boarding, Emirates will offer you the choice of:

  • A full refund of the unused part of your ticket; or
  • A rebooking to your final destination at the earliest opportunity, subject to availability; or
  • A rebooking to your final destination at a later date of your convenience, subject to availability.

In addition, Emirates will provide you with the following assistance, free of charge, if you are denied boarding and you choose to rebook:

  • Meals and refreshments in reasonable relation to the waiting time;
  • Hotel accommodation and transport between the airport and the hotel, if a stay of one or more nights becomes necessary;
  • Two telephone calls, telex or fax messages, or emails.

To claim your compensation, you can use our online tool at www.click2refund.com to check your eligibility and submit your claim. Reach out to Click2Refund, a legal professional or a specialized flight compensation agency. We offer guidance on your rights, potential courses of action, and legal representation if needed. With the help of Click 2 Refund, you can increase your chances of getting the compensation you deserve for your flight delay or cancellation with Emirates. Remember, you have up to 6 years from the date of the delayed flight to make a claim, depending to jurisdiction country. So don’t give up on your rights!

On-Time Performance of Emirates Airline

Emirates Airlines is renowned for its punctuality and reliability with:

  • On-time performance score: Emirates Airline has an on-time performance score of 81%. This means that 81% of its flights were on time, while 19% were delayed or canceled.
  • On-time arrival rate: Emirates Airline had an on-time arrival rate of 82.5% for its passenger flights and 83.6% for its cargo flights in the last financial year, which ranked it among the top airlines in the world.
  • Punctuality recognition: Emirates Airline has a five-star rating, which means it has an on-time performance of 85-89.9%.
  • Outstanding operational excellence: This is a measure of how well an airline maintains its operations and avoids disruptions or cancellations. Emirates Airlines had a cancellation rate of 0.7% in the last year, which was lower than the industry average of 2.1%.

Simplify Claiming with Click2Refund

If you want to avoid the trouble and doubt of claiming compensation, contact us. Click2Refund can help you get your fair compensation from airlines for flight disruptions.

Simply provide the details of your flight delay incident, including the flight number and date, in our free flight compensation calculation tool. Upon submission, you will quickly receive our expert advice.

With our legal team having an impressive track record, achieving success rates over 98% in Emirates Airlines compensation claims, you can trust us to handle the process smoothly. Use our services to claim the compensation you rightfully deserve!

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About  Emirates

Emirates was established in 1985 by The Emirates Group in the UAE. Emirates’ headquarters are in Dubai, and its main hub is Dubai International Airport. Emirates is not a member of any airline alliance but has codeshare agreements with several airlines. Its subsidiaries include Emirates SkyCargo, Emirates Holidays, and Emirates Flight Catering.

Emirates reported a revenue of AED 66.2 billion (US$ 18.1 billion) for the financial year 2021-22, an increase of 86% over the previous year. Emirates offers service to 133 destinations in 85 countries across six continents. Dubai-London, Dubai-New York, Dubai-Karachi, Dubai-Mumbai, Dubai-Bangkok, Dubai-Singapore, and Dubai-Sydney are some of the most popular flight routes.

Emirates’ fleet consists of Airbus A380 and Boeing 777 aircraft. The average age of the fleet is 10 years. The youngest aircraft is the Airbus A350-900, which is 0.1 years old. The most common aircraft in the fleet is the Boeing 777-300ER, with 123 of them at hand. They rank 1 among 51 airlines operating this type of aircraft. Emirates has 1 accident report to date. The most recent one was in 2016 in Dubai, United Arab Emirates, with Boeing 777 aircraft.

Most Popular  Flight Routes
Dubai

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Dubai