Brussels Airlines is an EU based airline and thus governed by EU261 / 2004 regulation as well as the Montreal Convention. Brussels Airline is legally responsible for keeping all the airplanes in running condition and scheduling them to fulfill their designated flight schedules without any delays. Only in the event of an extraordinary circumstance Brussels Airline can claim they are not liable for a flight delay or cancellation. However these extraordinary circumstances are very limited in the law. On most other scenarios passengers are entitled to a monetary compensation. This compensation is mandatory by the law and the compensation amount is also determined by the law.
The EU 261 monetary compensation doesn’t require the passenger to be an EU citizen and it is not relevant to the original ticket price. The airlines are supposed to pay this compensation for every passenger even if the airline already provided a refund, replacement flight, and hotel or taxi fees.
In general, the amount of the compensation that you are entitled to is determined by thedistance of the flight:
The Montreal Convention also states some passenger rights but isn’t as clear as EU 261 in terms of compensation amounts and what exactly is the airline responsible for. The claims are mostly handled on a per-case basis.
The international law is very complicated and the rules are very diverse changing from every jurisdiction to the other. While there are some very solid laws protecting you as the passenger, the airlines will try every trick they got in their sleeves to avoid paying the extra money. We recommend you get professional help to claim your compensation.
We have coded in all these laws to our compensation calculator so you know what you deserve, please use it to see if your flight is eligible.
Brussels Airlines was founded in 2006 by Lufthansa and SN Airholding NV in Belgium. Brussels Airlines’s headquarters are currently located in Diegem and the main base in Brussels Airport. Brussels Airlines is a star alliance member. The company has 3 stars on Skytrax rating. Christina Foerster leads the company as the CEO. Its subsidiaries include Korongo Airlines and Airdc.
Brussels Airlines employs more than 3,400 employees worldwide and operates a mainline fleet of more than 49 aircraft. It has declared € 1,326,000,000 in revenue. Brussels Airlines offers service to 78 destinations in 39 countries and they have carried more than 9.1 million passengers in 2017.
Brussels Airlines’s fleet consists of Airbus A319 model aircrafts. The average age of the fleet is 14.3 years. The youngest aircrafts are the Sukhoi SuperJet 100 at 2.1 years old. They rank 4 among 16 airlines operating this type of aircraft. The most common aircraft in the fleet is the Airbus A319 with 22 of them at hand. They rank 99 among 140 airlines operating this type of aircraft.