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All passengers of Austrian Airlines are entitled to compensation from the airline itself. Information regarding the reimbursement amounts and the conditions for obtaining reimbursement can be found in the following text.

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Austrian Airlines flight reimbursement and compensation process for delays

Regulation 261/2004 of the European Union establishes rules and conditions regarding compensation and reimbursement for passengers in the event of their flight being canceled, delayed, or in cases of overbooking. This regulation defines passengers rights to compensation for the loss of time and inconvenience not caused by the passenger's actions.

Concerned about reimbursement? No need to worry.

Are you familiar with that sinking feeling when you've booked a flight with Austrian Airlines, only to arrive and discover it's delayed, canceled, or worse, facing denied boarding for you or a family member?

Did you know you might be entitled to claim compensation of up to €600 from the airline?

Austrian Airlines cancels some of its flights on occasion. If you find yourself in that situation and your flight is canceled, you are entitled to compensation. The airline, Austrian Airlines, is responsible for compensation if the issue with the flight is on their end and under specific conditions. If the issue with the flight is beyond their control, for example bad weather, or issues at the airport, the company is not liable for compensation. However, if the situation doesn't qualify as "extraordinary circumstances," Austrian Airlines might owe you up to 600 euros.

In short, if the airline cancels the flight and fails to inform you at least 14 days in advance or in case of a delay in reaching your destination (worst-case scenario, not reaching it at all), you certainly fall into the category eligible for compensation due to issues caused by the airline.

Which flights does Austrian Airlines cover under EC 261?

EC 261 covers the flights departing EU airports and flights arriving at EU airports. As Austrian Airlines is an EU company, its all flight are covered by the regulation.

What are my passenger rights in case my Austrian Airlines flight was cancelled or delayed?

Under this EU legislation, your entitlements encompass:

  • up to €600 compensation
  • Includes disrupted Austrian Airlines flights up to 3 years old
  • Covers flights that were delayed at least 3 hours, cancelled, or denied boarding because of overbooked

What should I do in case of cancellations or an delayed flight?

  • Confirm the reason for the delay or cancellation.
  • Gather evidence such as pictures, receipts for costs incurred, your Austrian Airlines reservation code, vouchers, and more.
  • Insist on your basic benefits through specialized companies, such as Click 2 Refund.

How much compensation am I entitled to based on time and distance?

According to EU Regulation 261/2003, compensation for canceled and delayed flights is paid in cash, electronic bank transfer, bank order, or by cheque. Airlines may offer vouchers as compensation, but it must always be in monetary form. The compensation amount ranges from 250 to 600 euros, depending on the duration of the delay and the flight distance. An important note about the compensation value is that it is not related to the ticket price.

Up to 1,500km 3 hours or more €250
1,500km-3,500km 3 hours or more €400
Over 3,500km 3-4 hours €300
Over 3,500km More than 4 hours €600
The table shows values in € as specified in EC Regulation 261

Note: Passengers have the option to claim a refund for their purchased Austrian Airlines ticket in case of flight delays should they choose not to proceed with their travel plans. Alternatively, they can request a refund for a newly purchased ticket should they opt for an alternative route.

Which documents are necessary to make a claim for compensation for a canceled or delayed flight?

Booking Confirmation: This document serves as proof of purchasing a ticket from Australian Airlines and your intended travel on a specific flight. It is typically received via email.

Identification Document: To initiate any claim, proof of your identity such as an ID card, passport, or residence card is required. This document is also necessary at the airport during check-in and security screening.

Boarding Pass, Letter, or Email Acknowledging Fault: If you've faced inconveniences caused by the airline itself, flight delays, cancellations, etc., you'll need evidence that you were scheduled for a particular flight. The most reliable proof is considered to be the boarding pass for all Austrian Airlines flights, even in cases of flight cancellations or rescheduling.

Expenses: If you've incurred additional costs due to flight delays or cancellations, such as hotel stays, meals, etc., it's crucial to retain all original receipts and request invoices from the places where you made payments. Austrian Airlines requires proof of all expenses before compensating.

Austrian Airlines: Accountability for Lost Baggage

A compensation claim from the airline can also be filed when the baggage is lost and not found within 21 days from the scheduled delivery date. Initiating the compensation claim process entails submitting a Baggage Irregularity Report to the airline within 7 days from the flight's arrival date. Failure to submit the report within this timeframe may result in the rejection of the compensation claim.

After filing the report, the passenger must await the airline's retrieval of the lost baggage. If the baggage remains unlocated after 21 days, it is deemed lost, and the process for compensation can be initiated. Additionally, the passenger must justify the incurred damage and loss. The documentation required to validate a compensation claim includes receipts for additional expenses due to the baggage loss, such as clothing purchases and other essentials.

After filing the report, the passenger must await the airline's retrieval of the lost baggage. If the baggage remains unlocated after 21 days, it is deemed lost, and the process for compensation can be initiated. Additionally, the passenger must justify the incurred damage and loss. The documentation required to validate a compensation claim includes receipts for additional expenses due to the baggage loss, such as clothing purchases and other essentials.

Long flight delays and what to do?

You've found yourself in a situation where you have to spend the night at the airport. Don't worry. The rule in Europe, applicable to all airlines operating in Europe, is that the company must find you accommodation. It doesn't matter whether you have travel insurance or not, or how much your ticket costs. All passengers have the right to this kind of assistance.

Compensation for reserved accommodation in case of flight cancellation by the airline

If your travel plans face hurdles due to flight cancellations, you have the right to two solutions: a refund for the ticket and a refund for the advance payment made for accommodation reservations at your destination. It is essential to possess documentation proving the flight cancellation and the accommodation booking costs. Keep your documentation to claim it.

How can I check Austrian Airline flight status?

Flight status can be checked through two steps:

Go to the website and click on the "flight status" option of Austrian Airlines, enter your flight number. This way, you can check your flight status, the estimated time of arrival, delays, and cancellations.

Another option is to check the flight status through the Austrian Airlines mobile app. This allows you to check the real-time status of your flight and receive notifications of any changes at any time.

Note: Austrian Airlines' customer support provides helpful information. Contact them by phone or email.

The difference between compensation and refund

The difference between flight compensation and a refund. According to passenger rights regulations, you have the right to both: a refund due to flight cancellation and compensation. In case of flight cancellation, the airline will attempt to arrange an alternative flight for you. If an alternative solution becomes impossible, a refund for the canceled flight will be issued to you in full cash.

In most cases, the refund request is successful, provided there are no extraordinary circumstances beyond the airline's control. If the flight is canceled due to extraordinary circumstances and a replacement flight is offered, you can receive a full refund for your booked flights that weren't possible.

Refund method: In cash or credit. Vouchers are allowed only if mutually agreed upon. However, voucher usage is not recommended due to short expiration dates and possible usage restrictions.

Important note: if a replacement flight is offered that arrives approximately at the same time as the originally planned flight and you decline it, there is a possibility of losing the right to compensation and ticket refund.

Assistance in claiming compensation for a canceled Austrian Airlines flight

It is recommended to use Click 2 Refund's free flight delay compensation calculator for further information. It only takes a few minutes to input basic information about your flight. The calculator will inform you if you are eligible for compensation and the amount.

Reasons for flight cancellations

The most common reason for delays and sometimes even cancellations are adverse weather conditions. Given the transportation of passengers over vast aerial distances where immediate assistance in case of accidents may not be feasible, airlines often cancel their flights for safety reasons. Technical issues with the aircraft, staff strikes, or cancellations due to underbooking or overbooking also occur frequently. Sometimes, cancellations are beyond the control of the airline. These can be related to government regulations or safety concerns.

Compensation in the event of a pilot strike

Passengers whose flights are canceled due to a pilot strike have the right to receive compensation from Austrian Airlines for the damages suffered. It's often stated by companies that pilots' strikes fall under 'out of control' or force majeure situations, but the reality is that these instances don't fall into the category where the company isn't liable for the incurred damages.

According to regulations, passengers are entitled to compensation if their flight is canceled or delayed by more than 3 hours, unless the airline can prove that the delay or cancellation was due to extraordinary circumstances that couldn't have been avoided. A pilot strike doesn't fall into this category of situations.

The return flight has been canceled. What should I do?

The Austrian Airlines company provides compensation in case of flight problems, such as when the return flight is canceled or there's a cancellation during a layover. In this situation, you might need to find accommodation, which could increase your expenses. However, all expenses for food and other essentials can be claimed from the company. It's important to have receipts and documentation proving your incurred costs. To receive compensation, you can reach out to a company specialized in resolving compensation issues with Austrian Airlines, such as Click2 Refund.

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About  Austrian Airlines

Austrian Airlines AG, commonly known as Austrian or AUA, serves as Austria's main airline and operates under the Lufthansa Group. Its main base is located at Vienna International Airport in Schwechat, functioning as its central hub. By July 2016, the airline provided services to six local and over 120 global destinations, both throughout the year and seasonally, spanning across 55 countries. Furthermore, it holds membership in the Star Alliance.

The largest airline in Austria, with a global reach and a specific focus on Central and Eastern Europe, Austrian Airlines, was founded in 1957. Since its inception, the company has served 305 million passengers. It operates approximately 220 flights daily. For a long time, its fleet consisted of 9 long-haul aircraft, Boeing 767 and 777, and 54 short and medium-haul aircraft, Airbus A320 Family, and Embraer 195. Since October 2022, four new A320neo aircraft have been added to the fleet, expanding it to a total of 65. These additions offer reduced noise due to improved engine technology and aerodynamics, and the new Airspace cabin provides comfort for passengers on short and medium-haul flights.

Due to its advantageous geographical location in the heart of Europe, Vienna, the home base, is an ideal connector between East and West. Alongside 25 other airlines, Austrian Airlines is a member of the Star Alliance, the first global alliance of international companies.

Austrian Airlines plays a significant role in Austrian tourism. It's the sole airline providing non-stop connections between the USA, China, Thailand, Montreal in Canada, and Austria. Furthermore, the upcoming winter flight schedule will cater to popular tourist spots like Cancun, Mauritius, and Male. Additionally, Austrian Airlines has introduced a pioneering train-flight collaboration (AIRail) that connects Linz, Salzburg, and Graz to Vienna.

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