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Serbia's national flag carrier, Air Serbia might not be the most popular airline but it’s often the go-to option for people interested in flying to and in Europe. Originally called Jat Airways, the airline was renamed and rebranded in 2013.

The airline has improved tremendously in the last few years, but delays and cancelations are still reported. If you’ve been a victim, then waste no time and apply for Air Serbia flight cancelation or delay.

The Air Serbia flight delay compensation process can be a little complicated. It’s important that you seek professional help to ensure you have no trouble getting approved.

A professional agency like Click2Refund can take care of the entire process from filing Air Serbia compensation claims to talking to Air Serbia customer service or the Air Serbia customer support team and ensuring you get your rightful compensation.

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Check Your Flight

Do Air Serbia Flights Get Canceled?

Air Serbia is in a precarious position. Stats show a huge number of delays and cancelations, especially when compared to other European airlines.

There were a total of 898 disrupted flights in 2023, including 192 canceled flights and 706 delayed flights.

Belgrade Nikola Tesla Airport proved to be the airport with the highest number of delayed or canceled flights. Unfortunately, this year seems to be replicating the same behavior.

The airline has recorded 4 disrupted flights, including 4 delayed flights, in the first week of 2024. Also, this has been going on for a year and the airline was in major trouble in 2019 when rumors of capacity issues surfaced.

Even major flights, such as the Air Serbia 501 flight from New York to Belgrade are regularly delayed. It has an on-time rating of 76%, which is low by European standards. Moreover, the average delay stands at 30 minutes.

Waste no time and get in touch with us today to start your Air Serbia flight delay compensation process.

Can anyone get Air Serbia flight delay compensation?

Technically speaking, no. There are certain requirements and limitations.

The airline takes several factors into consideration, including the cause of cancelation or delays, your departure point, and the total time it took to reach your destination.

Don’t worry if this sounds too complicated. Click2Refund offers an automatic calculator that makes it easy to see if you are eligible for Air Serbia flight delay compensation.

You only need to feed airline-related information to get your answer.

Air Serbia Flight Compensation Rules

Understanding Air Serbia air passenger rights might sound complicated as it is not a part of the EU, however, the same rules apply here.

The country is covered by The Air Passengers Rights Regulation 2004, also known as EC 261/2004, and UK261. The rule covers all EU airlines and even non-EU airlines, such as Air Serbia, given that they leave EU or the UK.

The law says that you might be eligible to receive up to €600 in compensation if your flight qualifies

The keyword is ‘qualifies’ as not all flights qualify, even if they are within Europe. Some exceptions exist:

  • Extraordinary Circumstances: Airlines are exempt from paying compensation if the flight disruption is caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken. This includes events such as severe weather conditions, natural disasters, political instability, air traffic control restrictions, and strikes that affect the operation of the flight.
  • Advance Notice and Re-routing: If the airline provides passengers with a notice of cancelation or schedule change well in advance (typically at least two weeks before the scheduled departure) and offers alternative re-routing options that do not significantly affect the passenger's travel plans, compensation may not be required.
  • Passenger Acceptance of Compensation Alternatives: In certain cases, if the passenger voluntarily accepts alternative compensation in the form of vouchers, travel credits, or other benefits, the airline may not be obligated to provide monetary compensation.
  • Technical Issues Not Considered Extraordinary Circumstances: While technical issues are generally not considered extraordinary circumstances, if an airline can demonstrate that a specific technical problem arose from events that were beyond their control (e.g., manufacturing defects), they may be exempt from compensation obligations.

In simple words, you will receive compensation if you can prove that the issue occurred due to the airline’s fault. For example, due to poor planning, airline staff strikes, and overbooking.

Don’t forget: There is a three-year time limit for submitting Air Serbia complaints regarding delays or similar issues. However, the time limit may change according to the jurisdiction country. If you exceed this timeframe, the airline is not obligated to consider your request.

What if my Air Serbia flight got canceled?

As mentioned earlier, cancelations can happen. Fortunately, you are protected. Here’s what the law says:

“In the event of a flight cancelation by Air Serbia Airlines, you should be provided with the choice of selecting an alternative flight or receiving a refund based on your preference. Additionally, if the cancelation occurs within 14 days of your originally scheduled departure, you may qualify for compensation of up to €600 per person.”

Remember that the airline may not be required to pay compensation despite a cancelation of the original flight if it manages to ensure that you reach your destination at the initially scheduled time, through an alternate flight. Still, there might be some options.

It’s best that you talk to a professional like Click2Refund to discuss available Air Serbia flight cancelation or delay compensation options. Also, go through this guide to know more about the rights of airline passengers so you know when to fight.

What if there was an Air Serbia flight delay?

Just like cancelations, delays also entitle you to compensation. Several factors come into play here, let us help you understand better:

  • There is no flight delay compensation if your flight is delayed for less than three hours.
  • There is a flight delay compensation if your flight is delayed for more than three hours. Even in this situation, the amount will depend on where you were headed:
    • All flights within the European Union (covering more than 1,500 km) will make you eligible to receive Serbia Airline delay compensation of €250 when the delay is over 3 hours.
    • All flights within the European Union (covering between 1,500 and 3,500 km) will make you eligible to receive Serbian Airline delay compensation of €400 when the delay is over 3 hours.
    • ○ All flights outside the European Union (over 3,500 km) will make you eligible to receive Serbian Airline delay compensation of €300 when the delay is over 3 hours. This goes up to €600 when the delay is over 4 hours

In addition to this, you might have the right to request food, drinks, accommodation (if it’s a long delay), transfer to your hotel, and up to two phone calls.

Exception: The airline may not be liable if the situation is linked to outside circumstances such as harsh weather conditions.

How Can I Receive Air Serbia Airlines Compensation?

Here’s how you can receive Air Serbia compensation:

  • Step 1: Document everything as you will need proof to proceed with the claim and receive Air Serbia delayed flight compensation. You will need everything from tickets to boarding passes.
  • Step 2: Get in touch with us by using the automated system to determine if your flight qualifies.
  • Step 3: File a claim through the Click2Refund’s system and let us handle everything for you.
  • Step 4: We’ll inform you about the process and be in touch regarding your compensation claim. You’ll have to sit and wait for the funds to enter your account.

Air Serbia Delayed Flight Compensation: Don’t Make These Mistakes

Ensure to avoid these mistakes to get compensation:

  • Do not accept any other form of compensation, including travel vouchers, if your flight qualifies.
  • Avoid signing agreements. There is no harm in listening to offers but do not accept anything till you have spoken to an expert.
  • Be quick to proceed with the claim to avoid getting time barred.
  • Don’t do it on your own as the process can be lengthy and cumbersome. Plus, the airline might deny your claim if you do not play it right.

Why not work with a company that cares and knows it all? Click2Refund is here to help.

Air Serbia Reimbursement: Frequently Asked Questions

Is it possible to receive more than what I paid?

Yes, it is possible to receive more than what you paid for a delayed or canceled flight given that the flight is eligible. Airlines typically want to offer refunds to close complaints. Do not accept such offers and talk to us about your fair compensation.

How long does the process take?

The process usually takes a few weeks, however, in some cases, the airline can take a few months to approve requests. Having all documents ensures there are no delays so make sure to provide all the required documents when you work with us to claim Air Serbia compensation.

Will I have to go to court to get Air Serbia compensation?

Do not let the process scare you as no court visits are typically required when claiming compensation for delayed or canceled flights. Let us handle the process for you and worry about nothing. The team of lawyers at Click2Refund will prepare a case that helps you win your rightful compensation.

About  AirSERBIA

AirSERBIA was founded in 1992 by Government of Serbia in Serbia. AirSERBIA’s headquarters are currently located in Belgrade and the main base in Belgrade Nikola Tesla Airport. AirSERBIA is not a star alliance member. Duncan Naysmith leads the company as the CEO. Its subsidiaries include Aeromak and Kopaonik Resort.

AirSERBIA employs more than 2,316 employees worldwide and operates a mainline fleet of more than 20 aircraft. It has declared € 289,690,000 in revenue. AirSERBIA offers service to 42 destinations in 32 countries and they have carried more than 2.62 million passengers in 2016. Podgorica-Belgrade,Belgrade-Tivat,Istanbul-Belgrade,Belgrade-Tivat,Athens-Rome,Sarajevo-Podgorica,Belgrade-Athens are some of the main flight destinations.

AirSERBIA’s fleet consists of Airbus A319 model aircrafts. The average age of the fleet is 16.9 years. The youngest aircrafts are the Airbus A330 at 10.8 years old. They rank 83 among 129 airlines operating this type of aircraft. The most common aircraft in the fleet is the Airbus A319 with 8 of them at hand. They rank 98 among 140 airlines operating this type of aircraft.

Most Popular  Flight Routes