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Head Office
Tremblay en France
Fleet Size
Head Office
Tremblay en France
Fleet Size


Air France is the prominent airline company of France and its main flight base is in Charles de Gaulle Airport. If your Air France flight has been cancelled or significantly delayed or if you have been denied boarding on an Air France flight for which you have a confirmed reservation, you are entitled to the rights defined in Regulation (EC) No 261/2004. Your compensation depends on the distance which is calculated based on the last destination.

  • up to 1,500 km, the compensation is 250 EUR,
  • between 1,500 and 3,500 km and for flights of more than 1,500 km within Europe, the compensation is 400 EUR
  • more than 3,500 km, the compensation is 600 EUR.

Additionally, you retain the right to request reimbursement for any supplementary costs arising from the flight disruption. These expenses encompass a range of items, such as meals and refreshments, that align reasonably with the waiting time and the possibility of securing hotel accommodations

Besides, transportation expenses to and from the airport are also eligible for delayed flight compensation.

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Air France Delayed Flight Compensation

While airlines such as Air France strive to adhere to their published timetables, flight delays do occur.

However, it's reassuring for passengers to know that there are air passenger rights that protect both you and your travel arrangements.

In the event of a delay caused by Air France, you may qualify for the Air France delayed flight compensation, guaranteeing that your passenger rights receive proper recognition and resolution. Let's have a look closely at those rights.

Rights and Assistance during Air France Flight Delays

To ensure a smooth Air France delayed flight compensation claim process, it is crucial to safely preserve your travel documents. It is advisable not to toss them out in frustration, as you may need them later.

Go to the airline's counter at the airport and inquire about the delay. And if the airline can give a reason—request a written document attesting to the cause of the delay.

If your flight experiences a delay exceeding 3 hours:

  • Exercise your "right to care" and request a meal and refreshments from the airline.
  • Note that the airline may provide a food voucher for use at airport eateries.

Also, under Air France delayed flight compensation, you are entitled to make up to two phone calls to facilitate necessary arrangements, such as notifying car rental companies or hotels about the updated arrival time.

Exceptions to Air France Delayed Flight Compensation

When it comes to 'Air France delayed flight compensation,' it is essential to be aware of certain exceptions that may apply.

The entitlement for a delayed intracommunity flight of over 3,500km:

  • The compensation amount is 400€ — instead of 600€.
  • Example: In the event that your journey from Paris to La Reunion, spanning a distance exceeding 3,500km, experiences a delay surpassing the 3-hour mark, you are rightfully eligible to claim compensation amounting to 400€.

For compensation reduction for a flight with a distance over 3,500km delayed for 3 to 4 hours:

  • Air France has the right to reduce the compensation amount by 50%.
  • Instead of receiving 600€, you would receive 300€.

Besides, there are certain exemptions from the Air France delayed flight compensation payment:

  • situations such as inclement weather
  • or airport issues

You may be eligible for compensation if the delay results from technical difficulties or an airline staff strike, as outlined under EC 261.

In addition, note you have up to five years to file a claim with Air France and receive compensation for your flight delay. If you find navigating rules and regulations complicated you can swiftly determine your eligibility using our free compensation calculator.

Air France Canceled Flight Compensation

Because Air France's headquarters are in the European Union, nearly all of its flights fall under the coverage of EC 261. This regulation is widely recognized as one of the most comprehensive sets of air passenger rights worldwide. However, you need to know is:

  • For travel from the EU to the EU, EU Regulation 261/2004 applies to both EU carriers and non-EU carriers.
  • When traveling from the EU to a non-EU destination, EU Regulation 261/2004 covers both EU carriers and non-EU carriers.
  • If your journey is from a non-EU location to an EU destination, EU Regulation 261/2004 provides coverage for EU carriers but not for non-EU carriers.

And passengers who have been delayed, canceled, or overbooked flights due to no fault of their own are entitled to compensation under the EC 261 legislation. Passengers are also eligible to make claims for previous flights; in many cases, claims for flights over the previous five years are still valid.

Eligibility for Air France Flight Cancellation Compensation

In case of an Air France flight cancellation, the passenger rights in Europe are well- defined and clear

  • Air France must provide you with alternative transportation to your destination or a full refund if you choose.
  • If the airline fails to provide you with an alternative flight upon notifying you of the cancellation, request to be redirected.
  • If your rerouting flight departure is delayed, resulting in a waiting time at the airport exceeding two hours, you have the right to request a meal and refreshments.
  • Passengers whose flight has been canceled are occasionally rebooked on a flight departing 6 hours later or the next day.
  • If the situation arises, Air France has an obligation to provide you with hotel accommodations and arrange transportation between the hotel and the airport, all without any additional charges.
  • EC261 also specifies that if you arrive at your destination at least 3 hours late due to a canceled Air France flight, you can claim up to 600€ in flight cancellation compensation per passenger.

Moreover, if Air France provides notification of the cancellation at least 14 days in advance of your departure, there exists the potential for you to qualify for reimbursement of up to $700 per person. When Air France cancels a flight, their typical practice is to do their best to rebook passengers on the next available flight without any extra charges.

But, if the alternative flight doesn't suit your needs, you have the option to request further adjustments. Or even a refund if you no longer wish to travel on that particular route

Compensation for Missed Connections on Air France

Is it possible to receive flight compensation if you miss a connection on an Air France trip?

Yes, you may be entitled to compensation if you missed your connection due to an Air France flight delay.

There are, however, certain criteria that need fulfillment for eligibility consideration:

  • Your tickets must be purchased at the same time and have the same reservation number (also known as booking number or PNR).
  • You will not be eligible for missed connection reimbursement if you purchase your tickets separately. That's because you'll be responsible for organizing the transfer yourself and allowing ample connection time if you do so.

Refunds for Delayed or Missed Air France Flights

Is it possible to get a refund for a missed Air France flight?

If your Air France flight does not depart 5 hours after the scheduled departure time —you may be eligible for reimbursement.

A refund for a flight delay differs from compensation:

  • Compensation requires a minimum delay of 3 hours upon arrival.
  • Refund only requires a substantial delay at departure.

The refund amount depends on your journey status:

  • If the flight is delayed at the beginning of your journey, you will be eligible for a complete refund
  • For journeys with multiple legs, a partial refund is applicable.
  • For journeys with multiple legs, a partial refund is applicable.
  • And if you can provide evidence that your trip is no longer necessary, there is a possibility of being eligible for a complete refund.

The calculation of refund amounts depends on the price of your ticket, in contrast to the fixed amounts in flight delay compensations.

Air France On-Time Performance and Compensation

The French airline is in line with the industry norm with:

  • On-time arrival rate: Less than 24% of flights arrive late on average.
  • Average delay during delays: Passengers can expect to arrive 45 minutes late on average.
  • Compensation eligibility: Flight delays of 3 hours or more are eligible for compensation.
  • On-time performance trend: Minor decline in on-time performance over the year, except for the last quarter.
  • Best performance quarter: The last quarter represents Air France's greatest performance of the year.
  • Average delay trend: The average delay is decreasing, which is beneficial for passengers.
  • On-time performance score (out of 10): Air France's on-time performance ranks slightly higher than average, with a score of 5.1 out of 10.

Air France's Handling of Compensation Claims

When it comes to processing flight compensation claims, Air France's record is above average, if not excellent.

  • Air France, even though it is one of the world's largest airlines, issues a statement reasonably fast upon receiving a compensation claim. Either it is for a flight delay or cancellation.
  • They process claims a little faster than the norm and pay out compensation on time. It takes an average of 10 weeks for Air France to process your compensation (65 days).
  • Moreover, Air France provides clear reasons for flight cancellations. The airline makes sure to settle any due compensation. Consequently, only a minimal number of claimants ever find the need to engage in a legal battle against Air France.

Remember that these figures are averages; some difficult cases may take much longer. Some instances require referral to a court or a National Enforcement Body because they are more sophisticated (NEB). The processing time is much longer in those circumstances.

What is Air France's Premium Economy?

Air France offers Premium Economy, a flying class that elevates the basic Economy experience. This class presents travelers with additional legroom and space, a more tranquil and less populated cabin. Furthermore, seats in Premium Economy surpass the comfort level of those in Economy.

Air France Customer Service

You can reach out to Air France using the following number: 00 33 9 69 39 36 54.

We advise you to connect with Air France using their online form rather than calling them due to the high volume of calls they typically handle

How to Get Air France Flight Delay Compensation

At Click2Refund, we're more than happy to guide you at no risk regarding your eligibility for compensation.

What we require are the specifics of your flight delay incident. Just enter your flight number and date into our free flight compensation calculation tool below—and you'll immediately receive our advice! Our legal team has a great track record for the claims regarding Air France flight delay and cancellation cases and our success rate is over 98%.

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About  Air France

Air France was founded in 1933 by Air France-KLM in France. Air France’s headquarters are currently located in Tremblay en France and the main base in Charles de Gaulle Airport. Air France is not a star alliance member. The company has 4 stars on Skytrax rating. Anne eRigail leads the company as the CEO. Its subsidiaries include Joon, HOP!, Transavia France, Servair and  Soc Construct Repara Materi Aeronautiq.

It has declared $ 11,088,000,000 in revenue. Air France offers service to 320 destinations in 133 countries and they have carried more than 34 million passengers in 2020. Paris-Berlin,London-Paris, Istanbul-Paris, Istanbul-Dublin are some of the main flight destinations.

Air France’s fleet consists of Boeing 777 model aircrafts. The average age of the fleet is 12.9 years. The youngest aircrafts are the Boeing 787 at 1 years old. They rank 9 among 54 airlines operating this type of aircraft. The most common aircraft in the fleet is the Boeing 777 with 70 of them at hand. They rank 43 among 67 airlines operating this type of aircraft.

Air France have 11 accident reports to date. The most recent one is in 2009 at São Paulo Archipelago, Atlantic Ocean228 with Airbus A330 aircraft.

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