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Aer Lingus Flight Delay Compensation

When can I get compensation for a delayed flight with Aer Lingus?

When it comes to receiving Aer Lingus Flight Delay Compensation, it's essential to understand your rights as a passenger. In 2004, the European Union introduced Regulation 261 (EC261) to safeguard passengers' rights in cases of travel disruptions like flight delays, cancellations, and overbookings.

Under this regulation, Aer Lingus must compensate customers if their flight:

  • is delayed by at least 3 hours
  • departed from the EU or arrived in the EU
  • delays were not caused by extraordinary circumstances (EC)

However, if flight delays result from extraordinary circumstances (EC), Aer Lingus Flight Delay Compensation may not apply.

So, what are Extraordinary Circumstances?

Under EC261, extraordinary circumstances refer to situations beyond the airline's control.

These may include:

  • Severe weather conditions such as low visibility, snowstorms, or extreme winds.
  • Strikes initiated by labor unions or airport workers.
  • Bird strikes that affect the safe operation of the aircraft.
  • Flight cancellations due to unforeseen circumstances.
  • Medical emergencies or situations endangering the safety of passengers.

It's important to remember that technical failures of the aircraft do not fall under the category of extraordinary circumstances. Therefore, if your Aer Lingus flight has been delayed due to technical issues, you are eligible for Aer Lingus flight delay compensation.

Time Limit for Aer Lingus Flight Delay Compensation Claims

The statute of limitation of Aer Lingus Flight Delay Compensation for different countries in the EU depends on the civil code of each country.

  • 2 years: France, Italy, Spain, Portugal, Poland, Romania, Greece, Ireland
  • 3 years: Germany, Austria, Croatia, Cyprus
  • 5 years: Belgium, Netherlands, Luxembourg
  • 6 years: UK
  • 10 years: Sweden

Aer Lingus Flight Delay and Cancellation Compensation

Is your Aer Lingus flight delayed, cancelled or overbooked? No problem. Click2Refund is here to assist you in filing your claim and getting Aer Lingus Compensation fast!

We understand the frustration caused by flight disruptions and difficulties getting rightful compensation. However, don't let the complexities of the process discourage you. And join countless satisfied customers who have successfully received their compensation with Click2Refund.

Click here to get started now!

What Is the Maximum Amount of Compensation I Can Receive from Aer Lingus for a Delayed Flight?

According to EC261, Aer Lingus compensates for flight delays based on the distance travelled. Hence the compensation amount for flight delays is:

  • 250€ for flights of 1,500km and below
  • 400€ for flights over 1,500km in the EU and between 1,500km-3,500km everywhere else
  • 600€ for flights not covered in the above categories

However, don't forget about the exception. Aer Lingus Flight Delay Compensation drops if a delay occurs by 3-4 hours for flights above 3,500 kilometers, leaving you with 300€ instead of 600€.

On-Time Performance of Aer Lingus

On average, Aer Lingus is known for its punctuality and reliability with:

  • On-time performance score: Aer Lingus achieved an impressive OTP score of 9.83 out of 10 in 2020 and maintained a remarkable 9 out of 10 rating in January 2022.
  • On-time arrival rate: In 2020, Aer Lingus achieved an impressive on-time arrival rate of 98.3%. Even in January 2022, it maintained a strong on-time arrival rate of 90%.
  • Punctuality recognition: Aer Lingus was recognized as the most punctual airline in the UK in 2020, with a remarkable OTP rating of 98.3% out of 7,601 flights. It also earned the title of the most punctual airline in Europe, the Middle East, and Africa (EMEA) in January 2022, with an OTP rating of 90%.
  • Consistent operational excellence: In 2017, Aer Lingus ranked 3rd among Europe's most punctual airlines, 7th among mainline airlines worldwide, and 10th overall, with an OTP score of 84.46%.

However, note that this does not reflect their current performance, nor does it imply that the airline is the most timely for flights originating from other European airports.

Is It Possible to Seek a Refund from Aer Lingus?

Yes. Passengers are eligible for an Aer Lingus flight delay refund if their flight has been delayed for at least 5 hours at departure and they can claim it.

However, remember that your passenger rights to a refund are distinct from your passenger rights to compensation so that you can have both.

This means you can claim a refund from Aer Lingus if your flight delays for 5 hours or more, as well as compensation if you arrive 3 hours or more late.

Aer Lingus Cancellation Compensation

What happens if my Aer Lingus flight is cancelled?

If your Aer Lingus flight has been cancelled, you might be entitled to one of the following benefits under EC261:

  • Either a refund for your tickets
  • or the option to rebook on an alternative flight

In any case, you have the freedom to decline the alternative flight arrangements if they are inconvenient and do not align with your travel plans. You have the freedom to evaluate the offered options and choose the one that suits you best.

When Am I Entitled to Aer Lingus Compensation for a Cancelled Flight?

Passengers must meet specific requirements in order to claim Aer Lingus flight cancellation compensation under EC261 laws.

These include:

  • If Aer Lingus did not inform you of the flight cancellation or if you received notification less than 14 days before the flight,
  • If the airline rebooked you on an alternate flight and you reached your final destination at least 2 hours later than the estimated arrival time.

You do not qualify for flight cancellation compensation if:

  • You requested the cancellation
  • The airline notified you 14 days or more in advance of the cancellation.

In the event of your Aer Lingus flight cancellation, review the specific requirements and conditions to determine your eligibility for Aer Lingus cancellation compensation under EC261 regulations. Or contact us, and we can help you find out if you're eligible for the Aer Lingus cancellation compensation.

How Much May I Receive in Compensation for My Aer Lingus Flight Being Cancelled?

According to EC261, the amount of flight cancellation compensation received by a passenger with Aer Lingus will vary by a number of variables, including:

  • The passenger's expected travel length
  • When you get to your destination, the length of time the flight has taken (if Aer Lingus reroutes you)
  • When you received notice of the cancellation, how far in advance you received it?

In general, according to the EC261, compensation for flight cancellations ranges from 125€ (£105) to 600€ (£500).

Aer Lingus Overbooking Compensation

If you are denied boarding due to overbooking, Aer Lingus overbooking compensation is something you should be aware of.

To be eligible for Aer Lingus overbooking compensation, the following criteria must be met:

  • 1- You were denied boarding due to overbooking.
  • 2- You did not voluntarily surrender your seat or accept alternative compensation or benefits outside the scope of EC Law.
  • 3- You arrived on time for flight check-in.
  • 4- You possess all the necessary travel documents, the correct flight number, and a valid reservation.

Also, when it comes to overbookings, the compensation you are eligible to matches that of flight cancellations. This ensures fairness and consistency for passengers affected by such circumstances.

But what happens if Aer Lingus refuses to board you against your will? If you find yourself unable to board, Aer Lingus offers the following alternatives:

  • Rerouting: You can opt for immediate rerouting on the next accessible flight or choose delayed rerouting that accommodates your preferences based on seat availability.
  • Refund: You can get a refund of the ticket price, which can be provided in cash, via electronic bank transfer, or by check.

In the event that overbooking causes disruption to your initial travel plans, you will receive compensation for the sections of the journey that you were unable to complete. Furthermore, you will receive compensation for the sections of the journey that you have already undertaken.

Besides, if you encounter an airport delay lasting over 2 hours, you are also eligible for the following complimentary benefits:

  • Meal and refreshments.
  • Communication facilities such as telephone, email, or fax access.
  • Accommodation if your flight experiences a delay of over 6 hours or if an overnight stay at the airport is necessary,
  • Transportation between the designated accommodation and the airport.

How Can I Contact an Aer Lingus Representative?

With Aer Lingus, the average waiting time on the phone is 54 minutes. To contact Aer Lingus customer service, simply dial:

  • (01) 761 7835 for Ireland
  • 0333 006 6920 for UK and Northern Ireland
  • (516) 622-4226 for US and Canada
  • +353 1 7617835 for Europe and the rest of the World

To claim Aer Lingus flight delay compensation, you will need to gather the necessary information, such as your flight details, departure and arrival times, and any supporting documentation, such as boarding passes or receipts for additional expenses incurred due to the delay.

You can then submit your claim directly to Aer Lingus Claim Compensation, which can be time-consuming through their designated claims process. It is known that airlines are more likely to decline passengers so it can be challenging for passengers to follow a legal process for small amounts. They are very successful in exhausting and wearing down passengers throughout the claim process.

To avoid the lengthy process of submitting your claim directly to Aer Lingus, let Click2Refund handle it for you. Our goal is to resolve your compensation claims promptly and efficiently.

Also, according to EC261, airlines must reply to complaints within six weeks of receiving them. However, the Aer Lingus complaints department has faced criticism for poor customer contact in recent years, with complaints and compensation requests going unanswered for months

In such cases, travelers who used Click2Refund to file a compensation claim against Aer Lingus received their money in 62 days on average. So, rest assured that we are here to assist you every step of the way.

If you have experienced a flight delay or cancelled flight with Aer Lingus, we can help you understand your rights and take care of your claims process effectively!

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About  Aer Lingus

Aer Lingus was founded in 1936 by International Airlines Group in Ireland. Aer Lingus’s headquarters are currently located in Dublin and the main base in Dublin Airport. Aer Lingus is not a star alliance member. Stephen Kavanagh leads the company as the CEO. Its subsidiaries include Aer Lingus Regional, Aer Lingus Beachey Limited, Aer Lingus (ireland) Limited, Aer Lingus Arann Aircraft Leasing Limited and Aer Lingus Limited.

It has declared € 1,859,000,000 in revenue. Aer Lingus offers service in 93 countries and they have carried more than 10.4 million passengers in 2016.

Aer Lingus’s fleet consists of Airbus A320 model aircrafts. The average age of the fleet is 12.8 years. The youngest aircrafts are the Airbus A330 at 9.8 years old. They rank 73 among 129 airlines operating this type of aircraft. The most common aircraft in the fleet is the Airbus A320 with 34 of them at hand. They rank 155 among 259 airlines operating this type of aircraft.